Ratings based on 2,019 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by JP, Hotel Management
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by JP, Hotel Management
. I want you to know that we appreciate your feedback. If you would be so kind to let us know what happened. It will allow us to resolve any problems that occur and help us to improve our services. We are truly didn't mean to inconvenience you and hope to offer you better services in the future.Jackie P.AGM
by A verified traveler
Posted 19 Nov 2024
Beautiful viewmgrom our room. Clean. Able to walk to many restaurants. Easy access to freeways
Comment from Hotel Management
19 Nov 2024 by JP, Hotel Management
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM
by A verified traveler
Posted 19 Nov 2024
Staff was very friendly!
Comment from Hotel Management
19 Nov 2024 by JP, Hotel Management
We really appreciate you taking the time out to share your experience with us. On behalf of the whole Fort Pontchartrain team, we are happy and grateful you stayed with usJackie P.AGM
by A verified traveler
Posted 17 Nov 2024
Very dirty room, bathroom had mold and callled guest services 9x times and never got a response
Comment from Hotel Management
19 Nov 2024 by JP, Hotel Management
We value our customers' and this should not have happened. I sincerely apologize for the inconvenience we may have caused you. I want you to know that we appreciate your feedback.Jackie P.AGM
by A verified traveler
Posted 17 Nov 2024
I payed a good amount of money for this hotel and the quality was so bad. I did not think the rooms would be that bad. Not even a good size of tv was in the room.
Comment from Hotel Management
19 Nov 2024 by JP, Hotel Management
On behalf of the whole Fort Pontchartrain team, I sincerely apologize for the inconvenience these issues may have caused you. Customer satisfaction is our top priority. We value our customers' and this should not have happened.Jackie P.AGM
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by JP, Hotel Management
On behalf of the whole Fort Pontchartrain team, we are honored that you found your hotel stay delightful. Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by JP, Hotel Management
Thank you for taking the time to tell us about your experience at Fort Pontchartrain Detroit, a Wyndham Hotel. It is always a pleasure to receive positive feedback.Jackie P.AGM
by A verified traveler
Posted 15 Nov 2024
This place takes such good care of travelers. There are multiple very nice food options, the rooms are comfortable, and the staff go above and beyond to make everything about your stay pleasant. I had the best time!
Comment from Hotel Management
16 Nov 2024 by JP, Hotel Management
Customer satisfaction has always been our greatest reward. Thank you very much. We hope to have you stay again with us.Jackie P.AGM
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by JP, Hotel Management
Thank you for taking the time to provide our hotel with your thoughtful feedback relative to your experience at Fort Pontchartrain Wyndham Detroit. Jackie P.AGM
