Ratings based on 639 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Monroe
Posted 25 Jun 2024
The pillowcase had an undone seam. Not a big deal, but it's something that should be noticed.
Other than that, friendly staff and great location clean room.
Comment from Hotel Management
27 Jun 2024 by Management , Hotel Management
Dear Guest, I am writing to express our sincerest apologies for the disappointing experience you had during your recent stay with us. We deeply regret that we did not meet your expectations.We strive to provide exceptional service and a comfortable environment for all our guests, and it is clear that we fell short during your stay. Please know that we take your feedback serious and are taking immediate steps to address the concern you raised.I hope you choose to stay with us again when your travels bring you back to the area.Warm regards,
by A verified traveler
Posted 22 Jun 2024
The staff was very professional and the hotel was very clean.
Comment from Hotel Management
24 Jun 2024 by Janel - GM, Hotel Management
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our front office team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Janel - GM, Hotel Management
Dear Tommy,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our front office team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 20 Jun 2024
The staff was very nice. They first put me in a room that was being renovated. When I came down for another room assignment, they were already on their way with a new room key. They told me to take something from the snack shop for my inconvenience.
Comment from Hotel Management
21 Jun 2024 by Belen - Assistant General Manager , Hotel Management
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing details of your previous stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 18 Jun 2024
Nice hotel
Comment from Hotel Management
19 Jun 2024 by Belen - Assistant General Manager, Hotel Management
Dear Marybeth,On behalf of the entire hotel team, I want to thank you for sharing details of your previous stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 18 Jun 2024
Very disappointing!
first room 123 stunk of cigarettes or Cannibis or both
second room 128 TV did not work
Called Expediia and was offered 304 which was acceptable
toilet seat suddenly slip out and I had to push it into the seating to fix it
TV worked but higher number of channels did not work ( my cousin on the 4th floor reported same TV reception)
Breakfast was hot and served by a busy crew which
was a redeeming value
This late after pandemic Covid one would expect better repair and inspection before offered to customers
SHAME
Comment from Hotel Management
19 Jun 2024 by Belen - Assistant General Manager , Hotel Management
Dear Tony, Thank you for choosing to stay with us. I sincerely apologize that your experience was not up to our standard. Providing the highest level of hospitality is our number one priority. Your feedback has been shared with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. No one should have to experience that, and I apologize it happened to you. We hope to welcome you again in the near future with the exceptional service you deserve.Feel free to let me know if there is anything we can do to make your next stay a memorable one.
by A verified traveler from higley
Posted 17 Jun 2024
Front desk service was excellent! Everyone was so nice and helpful. Room was clean and well serviced.
Comment from Hotel Management
17 Jun 2024 by Belen Estrada - Assistant General Manager , Hotel Management
Dear Hannah, On behalf of the entire hotel team, I want to thank you for sharing details of your previous stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Belen Estrada - Assistant General Manager , Hotel Management
Dear Josh, On behalf of the entire hotel team, I want to thank you for sharing details of your previous stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
by A verified traveler
Posted 11 Jun 2024
Stag was very friendly and helpful. The bed was soft and comfortable. My room was clean I would could back for another stay.
Comment from Hotel Management
11 Jun 2024 by Belen - Assistant General Manager , Hotel Management
Thank you for choosing to stay at the Fairfield by Marriott for your recent stay. We appreciate your patronage and are pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Jun 2024
Good location.
Comment from Hotel Management
11 Jun 2024 by Belen - Assistant General Manager , Hotel Management
Thank you for choosing to stay at the Fairfield by Marriott for your recent stay. We appreciate your patronage and are pleased to hear that you enjoyed your experience with us. We look forward to welcoming you back in the future.
