Ratings based on 425 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
I will stay again
Comment from Hotel Management
10 Nov 2024 by Hotel Management , Hotel Management
Dear Crystal,Thank you for your wonderful review! We are thrilled to hear you had a positive experience and are grateful for your kind words. We look forward to welcoming you back to Extended Stay America and providing another comfortable stay.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
Property was quiet, inexpensive, nice kitchen. Convenient and staff was nice
by A verified traveler from Miami
Posted 28 Oct 2024
The staff made check-in effortless. The room was clean and stocked with towels. It might sound basic but I've checked in lots of big brand hotels and they have no towels. Most importantly I felt welcomed at this property.
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Lakeya, Thank you for your wonderful feedback! We're delighted to hear that our staff made your check-in effortless and that you found your room clean and well-stocked. Creating a welcoming atmosphere for our guests is a top priority, and we're glad you felt at home during your stay at Extended Stay America. We look forward to welcoming you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
They charged me for a room which was dirty and didn’t give me refund and couldn’t accommodate my baby and I
Comment from Hotel Management
27 Oct 2024 by Hotel Management , Hotel Management
Dear Gemekia,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 12 Sep 2024
Light issue
Comment from Hotel Management
13 Sep 2024 by Hotel Management, Hotel Management
Dear Chelsea, Thank you for taking the time to rate your experience; we loved that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
by A verified traveler
Posted 28 Aug 2024
Wouldn’t give us a room even though we booked already because WIFI wasn’t working. If a business as simple as a hotel can’t function without WIFI, it has serious issues.
Comment from Hotel Management
29 Aug 2024 by Hotel Management , Hotel Management
Dear Jaawnlu, Thank you for your feedback. We sincerely apologize for the inconvenience you faced regarding your reservation. The issue with the Wi-Fi should not have affected your ability to check in, and we regret that it did. We understand your frustration and are addressing this internally to prevent similar occurrences in the future. Your experience is important to us, and we hope you’ll give us another chance to provide the service you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 25 Aug 2024 on Hotels
by A verified traveler
Posted 21 Aug 2024
by A verified traveler
Posted 21 Aug 2024 on Hotels
