Ratings based on 586 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Bad Experience
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Inad, We sincerely apologize for your recent experience and appreciate you bringing this to our attention. We strive to provide a comfortable and welcoming environment for all our guests, and it is disheartening to learn that we fell short during your stay. Your feedback is invaluable in helping us identify areas for improvement. Please know that we take these matters seriously and are committed to enhancing our services. We hope you might consider giving us another chance to provide you with the quality experience you deserve. Thank you for your understanding.Sincerely,Hotel Management
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 17 Oct 2024
by A verified traveler from MISSISSAUGA
Posted 14 Oct 2024
Had to checkin late at night while travelling by car and the checkin took longer than usual, even though I booked online, maybe because I was enrolled in a membership program, since I received an email about it. Parking was fine, room was good and like a studio apartment style with stove, large fridge, a sink and the Furniture need updating.
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Farid, Thank you for your feedback! We are glad you found your room comfortable and enjoyed the parking experience. We apologize for the longer check-in process and appreciate your patience. Your comments about furniture updates are valuable, and we’re committed to enhancing our guests' experience. We hope to welcome you back to Extended Stay America soon!Sincerely,Hotel Management
by A verified traveler
Posted 5 Oct 2024
Better breakfast selection
by A verified traveler
Posted 4 Oct 2024
by A verified traveler
Posted 25 Sep 2024
by A verified traveler
Posted 25 Sep 2024
Booked late last minute and to my surprise the property was quite clean, no loud noises or dogs barking.
Comment from Hotel Management
25 Sep 2024 by Hotel Management , Hotel Management
Dear Kyle, Thank you for your feedback! We’re delighted to hear that you found our property clean and enjoyed a peaceful stay despite booking last minute. We strive to provide a comfortable environment for all our guests, and your positive experience encourages us to keep up the good work. We look forward to welcoming you back to Extended Stay America soon!Sincerely,Hotel Management
by A verified traveler
Posted 24 Sep 2024
The only I don’t like is how people leave the outside door open for anyone to walk in at any given moment. With the USA being raided by immigration, they need to keep the doors locked, unless you have a key.
