Ratings based on 529 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Grand Haven
Posted 18 Nov 2024
Good Place to stay for business travelers, convenient for long stays.
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Thank you, Rodrigo, for your feedback! We are pleased to hear that Extended Stay America met your needs for business travel and long stays. We strive to provide a convenient and comfortable environment for our guests, and we look forward to welcoming you back for another great experience in the future!Sincerely,Hotel Management
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Easy to find great place to sleep easy on n off the highway cheap place to sleep to go to michigan football games
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Justin, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
Refund plz
Comment from Hotel Management
27 Oct 2024 by Hotel Management , Hotel Management
Dear Phillip,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A verified traveler
Posted 19 Oct 2024
Everyone here is wonderful. Never had a problem! The staff is great!
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Lisa,Thank you for your wonderful feedback! We are thrilled that you had such a positive experience and found our staff treated. Your satisfaction is our top priority at Extended Stay America, and we look forward to welcoming you back for another excellent stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
Don’t have anything good to say. The room was horrible
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Anthony, Thank you for your feedback. We sincerely apologize for the disappointing experience you encountered during your stay. It is concerning to hear that your room did not meet expectations, and we appreciate you bringing this to our attention. Your comfort and satisfaction are our top priorities, and we are committed to addressing any issues to ensure a better experience for our guests. We hope you might give us another chance in the future to provide you with a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 1 Oct 2024
Staff were helpful
by A verified traveler
Posted 30 Sep 2024
Old mattress
Comment from Hotel Management
30 Sep 2024 by Hotel Management , Hotel Management
Dear Edgar, Thank you for your feedback! We appreciate your input regarding the mattress, and we apologize for not meeting your comfort expectations. Your comments are important to us, and we will review the condition of our mattresses to ensure a better experience for our guests. We strive to provide a comfortable stay, and your satisfaction is our priority. We hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Sep 2024
