Ratings based on 318 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
It had roaches
Comment from Hotel Management
2 Jan 2025 by Hotel Management, Hotel Management
Dear Jasimine,Thank you for sharing your feedback. We sincerely apologize for the issue you encountered with roaches during your stay. This is completely unacceptable, and we understand the discomfort it caused. Please know that we take cleanliness and pest control very seriously, and we are addressing this concern with our team to ensure that such an issue does not occur again. We truly regret the inconvenience this caused and hope you will consider giving us another opportunity to provide a better, more comfortable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Nice
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Good time
Comment from Hotel Management
11 Dec 2024 by Hotel Management , Hotel Management
Dear Samantha, Thank you for sharing your experience! We’re delighted to know you had a good time during your stay at Extended Stay America. Providing a comfortable and enjoyable stay is always our priority, and it’s wonderful to see your feedback reflects that. We look forward to welcoming you back for another pleasant visit.Sincerely,Hotel Management
by A verified traveler
Posted 2 Dec 2024
Roaches in room 320. Who building Smells dirty
Comment from Hotel Management
3 Dec 2024 by Hotel Management , Hotel Management
Dear Amber, Thank you for your feedback. We sincerely apologize for the unpleasant experience you described. Cleanliness is of utmost importance, and we are deeply concerned about your comments. Our team has been alerted to the issues mentioned, and immediate steps are being taken to address pest control and improve the overall cleanliness of the property. Your experience does not reflect the standards we strive to uphold, and we regret any discomfort this caused during your stay. We value your feedback as it helps us make necessary improvements, and we hope to have the opportunity to provide you with a significantly better experience in the future. Please feel free to reach out to discuss your concerns further.Sincerely,Hotel Management
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 29 Sep 2024 on Hotels
by A verified traveler
Posted 29 Sep 2024 on Hotels
by A verified traveler
Posted 23 Sep 2024 on Hotels
I called ahead of time to inform them of my late nighy check in. I drove 3 hours to find my room was double booked. I had to sleep in my vehicle over night. Thank God my wife and kids didn't arrive that night. The lobby reaked of cigarette smoke and people were lounging in the lobby.
Comment from Hotel Management
23 Sep 2024 by Hotel Management , Hotel Management
Dear Pervis, Thank you for your feedback. We sincerely apologize for the unfortunate situation you experienced with your room being double booked, especially after a long drive. This is not the level of service we strive to provide, and we understand how distressing it must have been for you and your family. We are addressing your concerns with our team to prevent future occurrences. We appreciate your understanding and hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management
