Ratings based on 838 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
I’m lease sell detergent in the laundry room
Comment from Hotel Management
25 Nov 2024 by Hotel Management, Hotel Management
Dear Alex, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
Great
by A verified traveler
Posted 29 Oct 2024
All was well. Staff is awesome!
Comment from Hotel Management
30 Oct 2024 by Hotel Management , Hotel Management
Thank you, Annette! We are delighted that everything went well during your stay and that you found our staff awesome. At Extended Stay America, we strive to provide exceptional service, and your feedback motivates us to keep doing our best. We look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Check in and check out was difficult due to limited staffing, but the room was clean and the shower was a nice, clean, one piece unit.
by A verified traveler from Livonia
Posted 19 Oct 2024
I wish they didn’t charge you to use pots and pans.
Comment from Hotel Management
21 Oct 2024 by Hotel management, Hotel Management
Dear Tonya, Thank you for your feedback! We're glad you enjoyed your stay at Extended Stay America, and we appreciate your suggestion regarding the kitchen amenities. Providing a comfortable and convenient experience is important to us, and your input helps us improve. We hope to welcome you back for another great stay soon.Sincerely,Hotel Management
by A verified traveler
Posted 17 Oct 2024
Our refrigerator didn’t work, our card was deactivated, and also the lady at the front desk was extremely rude
Comment from Hotel Management
18 Oct 2024 by Hotel Management, Hotel Management
Dear Raquel,Thank you for taking the time to share your experience with us. We sincerely apologize for your issues, including the malfunctioning refrigerator, your deactivated key card, and the unhelpful interaction with our front desk staff. This is not the level of service we strive to provide, and your feedback is invaluable in helping us improve. Please know that we are committed to addressing these concerns with our team to prevent similar situations in the future. We appreciate your understanding and would love the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
by A verified traveler
Posted 10 Oct 2024
by A verified traveler
Posted 7 Oct 2024
by A verified traveler from Grand Haven
Posted 5 Oct 2024
Good place to stay for short or long term. Clean, comfortable, quiet, practical.
Comment from Hotel Management
5 Oct 2024 by Hotel Management, Hotel Management
Dear Rodrigo, Thank you for your wonderful review! We are delighted that you found Extended Stay America clean, comfortable, and practical for your needs. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!Sincerely,Hotel Management
