Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 24 Nov 2024
The amenities were lacking. We paid for a deluxe room and it was not much bigger than a standard size. There were cigarette burns in the carpet. We didn’t even have a microwave. Pictures online showed that the property had a hot tub, but they in fact paved over where the hot tub used to be at in the pool area. Some of the restaurant staff acted as though they were being rather inconvenienced when we asked for something. When making the reservation, nothing was noted that there is a fee to park at the hotel. Overall very disappointing.
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Scott,We appreciate you bringing these concerns to our attention. We regret that the room size, amenities, and service did not meet your expectations and that the advertised hot tub was no longer available. Your feedback about the carpet condition, restaurant service, and parking fees will be reviewed closely as we work to improve. We value your input and apologize for falling short of delivering the experience you deserved.Sincerely,Joe Sefcovic, GM
by A verified traveler
Posted 23 Nov 2024
Great experience at check in and comfortable room. The check in was quick and easy. Upon bringing my bags to my room, I went downstairs for dining. I found the options limited, and the staff unattended given the absence of patrons. Very nice hotel, but my experience dining, I would not recommend it.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Kelsey,Thank you for taking the time to share your experience. We're glad you appreciated our comfortable rooms and that our check-in process went smoothly. However, we apologize for any disappointment with the dining service, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Sincerely,Joe Sefcovic, GM
by A verified traveler
Posted 4 Nov 2024
Bed was broken and caused you to roll off, also very uncomfortable. Everything was an added cost - parking and breakfast.
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Christy,Thank you for sharing your experience. It’s disappointing to learn about the issues with the bed and the discomfort it caused during your stay. Additionally, we appreciate your feedback regarding parking and breakfast. Ensuring a comfortable and enjoyable experience is a priority, and your insights will assist in enhancing our services for future guests. We hope to welcome you back again soon.Sincerely,Joe Sefcovic, GM
by A verified traveler
Posted 4 Nov 2024
Didn’t like you had to pay for parking
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Kim,Thank you for choosing Detroit Metro Airport Marriott and sharing your valuable feedback. While we hope you had an amazing stay overall, we are sorry you had a concern with the parking fee. Please know that most full-service hotels charge for parking in this market, and we are competitively priced. We look forward to welcoming you back on future visits to the area.Sincerely,Joe Sefcovic, GM
by A verified traveler from Conway
Posted 26 Oct 2024
by A verified traveler
Posted 19 Oct 2024
Staff abrupt.
No tea or coffee facilities.
No mini bar
Drab and outdated decor/ Furnishings
Comment from Hotel Management
21 Oct 2024 by General Manager, Hotel Management
Dear Anne-Elizabeth,Thank you for your review. We strive to provide a high-quality experience for all of our guests, so it is deeply disappointing that we didn't meet your expectations. Rest assured, your concerns regarding our accommodations and the service you received will be discussed internally to ensure that we meet our high hospitality standards going forward. It was a pleasure having you here, and we hope you will consider giving us another chance to change your lasting impression.Sincerely,Joe Sefcovic, GM
by A verified traveler from OXFORD
Posted 17 Oct 2024
The hotel was great, comfortable, with a clean room, great bed, comfy pillow, and friendly staff. Shower was just OK and the parking was inconvenient. I stayed for a overnight trip and would definitely recommend and stay here again.
Comment from Hotel Management
19 Oct 2024 by General Manager, Hotel Management
Dear Ricky,Thank you for your recommendation and for taking the time to share your feedback. We're delighted to hear that you found our staff to be friendly and appreciated our comfortable rooms. It was a pleasure to have you here, and we look forward to your next stay with us.Sincerely,Joe Sefcovic, GM
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Easy access to airport and shuttle runs every 30 minutes there.
Comment from Hotel Management
3 Oct 2024 by General Manager, Hotel Management
Dear Len,Thank you for your review. We are pleased to hear our location near the airport was convenient for you. Please travel safely, and we hope you will return soon.Sincerely,Joe Sefcovic, GM
