Ratings based on 924 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Comfort Suites, Wixom, Hotel Management
Hello Qijing,Thank you for taking the time to complete our online survey regarding your recent stay at out hotel. We really appreciate it.Regards,Comfort Suites, Wixom
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Torrance, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Torrance, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Kathleen, We appreciate you choosing our hotel for your stay. If there were any aspects that did not meet your expectations, please do not hesitate to contact us directly so we can address them accordingly. We value your input and strive for improvements to ensure all our guests have a pleasant experience.
by A verified traveler
Posted 10 Nov 2024
Dirty
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Cameron, We're sorry to hear that your stay didn't meet your expectations. Your feedback is valuable for us to improve our services moving forward. We hope to have the opportunity to welcome you back for a better experience.
by A verified traveler
Posted 6 Nov 2024
Property was filthy. Rooms were dirty. Hallways were filthy mold all around the place lousy breakfast no hot water for 24 hours. Drive to South Bend and go to Also the other La Quinta. You’ll be better off.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Jeff, We appreciate your feedback and regret to learn about your experience. Guest satisfaction is our priority, and we have shared your concerns with our team for review and improvement. Should you have further details to share, we recommend reaching out directly to our management team. We strive to provide a comfortable stay for all our guests.
by A verified traveler
Posted 3 Nov 2024
My room was propped open when we got there. There was debris in the room. We found a bug in the pillow. The 4th floor was under construction and it was dusty. Breakfast was awful.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Susan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Timothy, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns you may have had. Your satisfaction is important to us.
by A verified traveler
Posted 30 Oct 2024
Popcorn in the bed? Pretty sure those sheets weren’t changed.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Alexander, We're disappointed to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable, and we have shared this with our housekeeping team for their immediate attention. We strive to ensure all guests have a comfortable stay and will address this matter accordingly.
by A verified traveler
Posted 29 Oct 2024
This property is nothing like the pictures.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello APRIL, We appreciate your feedback and regret to hear that the property did not meet your expectations. We strive to ensure that our guests have an enjoyable experience and will take your comments into consideration for future improvements. Your input is valuable to us as we continue to enhance our services.
