Ratings based on 1,265 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 17 Sep 2024
Convenient to airport and price was good but room smelled like smoke
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Dear Jill, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our proximity to the airport. However, we sincerely apologize for the housekeeping issues in your room. This is not typical of our usual standard, and we regret the inconvenience caused. Please be assured that your concern will be addressed with the appropriate team to ensure it is not repeated moving forward. We hope to have the opportunity to welcome you back and provide you with the hospitality you deserve.Best Regards,Sarah Barnhart,General Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Dear Umaar, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We make every effort to provide an exceptional stay for each of our guests; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance in the future so we can provide you with the hospitality you should always expect from us.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 15 Sep 2024
Elevator not working, so had to take the stairs. Breakfast didnt have much. Mold growing in the caulk in the shower. Building is run down.
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Dear Diane, We sincerely apologize for disappointing you with the cleanliness and maintenance issues and the inconvenience this caused you. We will share your comments with the appropriate teams to ensure corrective measures are taken. We are also sorry that you were unhappy with the breakfast and regret the difficulties you endured. We certainly understand the frustration you must have felt and appreciate your patience in these matters.Thank you again for your constructive feedback as this helps us improve going forward. We are grateful for your continued patronage and hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by General Manager, Hotel Management
Dear Douglas, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 14 Sep 2024
Always take good care of me and my wife. Go to hotel in the metro.
Comment from Hotel Management
15 Sep 2024 by General Manager, Hotel Management
Dear Paul, Thank you for choosing to stay with us again at Baymont Inn & Suites Detroit Airport/Romulus. We are delighted to know that you and your wife had an excellent experience during your visit. We are grateful for your continued patronage, and we look forward to welcoming you back soon.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Management, Hotel Management
Dear Sandra, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 11 Sep 2024
Price was good, but room was musty, TV didn't have a cable, and so didn't work, first room had a badly broken window, and second room had an A/C unit that didn't respond to controls. Breakfast was fine.
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Gerrit, Thank you for your feedback. We apologize for the maintenance and cleanliness issues you encountered during your stay. We will address these maintenance issues to ensure they do not affect future guests. We are glad to hear you enjoyed the breakfast and appreciate your input. We hope you will consider staying with us again so we can provide you with a more comfortable experience.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Joseph, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Sarah BarnhartGeneral Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Danielle, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Best Regards,Sarah BarnhartGeneral Manager
