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"Great ryokan near the main road of zao. Excellant staff, friendly service with awesome private and public onsens. Big family room was perfect to section off our teenager. Only issue was limited self catering options if you dont take the pricey breakfast/dinner option, single small lawsons in town"

"The property itself is beautiful (if maybe a little dated) and the room we had was lovely. Our only disappointment was the area surrounding the property. The pictures provided through travel agencies are not accurate: this hotel is not secluded or in the mountains or even remotely close to nature. It is in the middle of an urban development, and not a particularly modern or advanced one. Still had a lovely time! Just not what we were expecting."

"Awesome. Clean, good service, additional hot bath, and most importantly- fantastic free breakfast!"

"Traditional Japanese ryokan…highly recommended for those wanting an authentic experience. "

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"We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!"

"The staff was very welcoming. We loved the craft beer happy hour and our private outdoor bath. We also loved the local people we met eating outside of the hotel and shopping for pottery. We stayed for the proximity to Zao Aki resort. We didnt use it but there was a free shuttle for that. "

"The breskfast was excellent. The staff was very helpful."

"The room is spacious, cosy and welcoming. The inroom onsen was very relaxing and nice and the staff is very friendly and warm. Recommended! "

"Great property tucked away in Zao. Beautiful views and amenities make this a must-stay!"

"全てにおいて素晴らしい滞在でした。是非ともまた来たいものです。"

"We really liked the staff - they were superb. When we checked in they served sweets and tea to us in our room. A coffee maker in the room would have been good."

"The double bunk bed room is really small. The onsen water was lukewarm at best, it was definitely not 40 degree celsius as claimed by the front desk staff. Breakfast buffet selection was inadequate."

"The quietness makes me feel I return to nature again. Besides, the service was so good, people at Bekkan were friendly and supportive. I enjoyed 1 night staying here and definitely want to go back someday."