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"In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for...

"Our hotel stay was very nice. The rooms were very clean and nice, I wish we were staying longer than one night! We would definitely recommend this hotel and would stay here again"

"location"

"Es war ein perfektes Wochenende. Es gibt nichts auszusetzen. Speisen und Getränke top. "

"The spa, gym, and lake views are excellent. The hotel has a very 90's feel and no room service (this was a bummer as we had a lake view room and wanted to stay in and relax). The beirgarten by the water has excellent food, although it closes at 930pm (as does the only restaurant on site (a buffet). The place was comfortable for 1 dayx the lake location and sauna were exactly what we wanted"

"Staff were friendly, room was clean. The only short fall is that since the hotel is located at pedestrian zone, I had difficulty to find the back road to hotel parking even with a gps"