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"There were hiccups because most of the staff didn't speak English. Our room wasn't cleaned, probably due to an oversight. But staff were generally pleasant and helpful. The resort and nearby safari park are beautiful. The safari was very well designed with the lions and tigers kept in enclosed areas without visible bars, while zebras and deer could mingle with the vehicles coming into their area. "

"The service is very poor. Called front dedk once they will promised immediate attenfion but called again no answer and the service promised never come. "

"This is an outstanding Hotel! By far the best and nicest hotel we have stayed at in Indonesia. It is filled with fascinating antiques. The staff bends over backwards and the food in the restaurant was excellent with a huge selection. One person in our party had to go to the hospital and the hotel could not have been more helpful accommodating. They let us feed the fish and the rooms even have a beautiful bathtub. "

"Quiet place and very nice staff. The place is amazing "

"They were well staffed and willing to care for our every need. We were treated like royalty. Breakfast was amazing with an endless amount of choices to satisfy everyone. "

"The facilities were better than I expected. However, Wi-Fi was very poor in units 907 and 909. I notified the desk but they seemed unconcerned."

"Convenient location but getting worn out with age... probably needs a refit."

"Odi from the front desk was really friendly, helpful and accommodating. He is an excellent front desk person. Mansur from the restaurant was another excellent employee."

"Nice hotel. Very accommodating to the different things I needed whilst staying. "

"The staffs, the services, the hotel conditions were WONDERFUL!"

"Lovely hotel in a quiet residential area of Malang. Fantastic breakfast, clean, well-appointed room. Good restaurants within walking distance. Highly recommend. "

"Near from many attractions at Batu "