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"It was ot good! No elevator we counted 90 steps Furniture where broken and there where big cocroaches in the room!"

"The hotel is positioned right across from the lake. Beautiful and tranquil property. Breakfast mostly fruits, eggs, juice, coffee and African tea. The rooms need upgrades, remodeling, better colors on the wall, better paintings. TV in the room did not work. WiFi here is terribly bad and horrible. Those things management and owners need to take into account and fix it. Also, when you pay for your stay thru Expedia they automatically receive notification that customer paid but when you check in they keep asking to show proof that you paid which is absurd and ridiculous. Other than that the place is beautifu. From hotel to city center by moto taxi is RFW1,000, don't pay more. Boat ride outside of the hotel is RWF15,000 for one hour. I would not recommend hot spring because is not hygienic, dirty and trashy. "

"The view from the balcony of each cabin is to die for!!! The staff extremely friendly! Food in the restaurelant limited but tasty and very reasonably priced. Now the bad news. Inside the cabins everything is so tired to say the least.The electric sockets practically hanging out. The shower so small you can hardly turn round ( and i am a slim guy). It looks to me like the owner is giving up on it... Such a shame as i really wanted to give high rating..."

"Beautiful setting and view. The comfort and cleaniness of the rooms were amazing. The restuarant and bar services were fantastic"

"The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment."

"This hotel is stunning. The views of the lake, the food, the decor; the spa! I wish we had had more time to just relax there!!"