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"3 rooms booked for out of town guests at a funeral. I was 40000 ft in the air flying at the time the guests started to arrive. Guest were told there is only 1 room booked. Guest had to spend their own funds and book room to stay. Shameful. I appologized to guests once I landed and found out. I ran to IHG cochin and found 3 rooms booked. Front desk was very ignorant how things work. Very rude but called me Sir a thousand times. Unappologetic. I use IHG so thought it would be fine. But for IHG Cochin never again."

"The staff were excellent, attentive, and very helpful, especially with arranging local tours. The half-day backwaters boat tour was a highlight and highly recommended, and the resort grounds were lovely and quiet. The main disappointment was the Alleppey tour, as we were not told in advance that the coir factory, museum, and palace were closed on Monday, which made the long drive less worthwhile. The driver, however, was excellent. The rooms also felt tired and in need of an upgrade, with some basic maintenance issues. Overall, while there were some very positive aspects to the stay, it did not quite meet the standard or value we expected from Taj."

"Excellent staff superb rooms."

"Great staff"

"Free shuttle to international airport. Good service for a 3 minute drive. Mediocre service. Restaurant wait staff poor. Restaurant A/c not working properly for three days , two nights I was there. Room A/c fan ran all the time-Loudly. Off or cold were the two temperatures. Noisy. NOTE ROOMS ARE NOT SOUNDPROOFED AS ADVERTISED. Generous but unnecessary built in cupboard doors bang in the room and surrounding rooms waking middle of the night and early morning as people leave for airport. Limited western food. Included breakfast mediocre—4 Raw or hard cooked poached eggs only—cook did it know better. And, in India mind you, they could not figure out how to bring a teapot of boiling, not tepid water with a creamer, small jug of cold milk for me and my decaf teabag. Buffet food over cooked and mediocre taste. Morning f pastries cold and old or previously frozen. Huge toaster that either burned toast or only cooked one side. Marriot needs to try harder here and give staff better training or fire the management."

"Dear all at the Kumarakom Lake Resort, We thoroughly enjoyed our stay at your wonderful Lake Resort. Everyone at the resort, from start to finish, was ever so helpful. We especially enjoyed the gardens and the meandering pool the most. The afternoon tea in the garden and all the activities programmes arranged at the resort are excellent. The evening sunset trip on the lake and the music on the boat added to our enjoyment. A special mention of Kavi – his expertise with the camera phone was phenomenal and thought-provoking (at least to me!). Our dining experience at the multi-cuisine restaurant, with the variety of food offered and the quality of service, was amazing. Please convey our thanks to all your staff for making our stay memorable."

"Excellent facility "

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"Everything was perfect room, staff and amenities. I would highly recommend."