Ratings based on 10 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Too much money for the amenities
Posted 27 Jul 2019 on HomeAwaySave your money. Not worth the price tag. At all.
by A verified traveler
Posted 3 Mar 2019
Late check out availability was great since we had a late flight out
by A verified traveler from Houston
Family Resort
Posted 27 Jun 2018
Pros: There are some good restaurants in the area.
Cons: Services, clean the room every day, offer better drinks and food in the restaurants etc. etc.
Location: You should offer more activities in the resort. That is what 5* resorts do!
The pool was nice and the beach was nice as well. The services were very bad. Food and drinks were terrible. Elena at the bar upstairs was good and also Mike at the bar located next to the pool, but he was limited on mixing the drinks. he could do only what the sort offered him. There is a bar (in the lobby) that was suppose to stay open until midnight. I went to the bar at around 11:00 and I was told that they just closed, but they could serve me some water. Nice! Who will go to a bar at 11:00 to have water with ice and probably a lemon? The room we had was a loft on the second floor facing a street. I did not mind the street, but I had no idea that the street is a major street (many cars, motorcycles etc). The lobby is nicely decorated and I was impressed with that when I walked in, but after I was there for a few days I realized the mistake that I made. Honestly, I left earlier! I am not exaggerating at all if I say that you can get a better vacation in Cancun at a 3* resort than here. And if you want a clean room, get your own broom! They will not clean your room unless you pay $50.00 and $25.00 every day after! Even Motel 6 provides this basic service. If you do not pay for the room to be cleaned, you have great chances to run out of toilet tissue. So, have a broom and extra toilet tissue with you! You may need them more than you need them at home! Big surprise for a 5* family resort!
Recommended
for Everyoneby A verified traveler from Texas
Beautiful place But........
Posted 26 Jun 2018We did not get our reserved room, the refrigerator filtered watered tasted terrible and we had to change rooms mid stay because of noise.
Other than that it was pleasant
by A verified traveler from Springfield MO
Posted 10 Jun 2018
My family of 5 booked a 1 bedroom at the Henderson Lofts June 3-9th 2018. The bunk beds and high end master bedroom furniture in the pictures sold us. We paid $390 per night and $360 in taxes and fees. Total we paid $3030 to Expedia for 7 nights.
My overall first impression of the resort was WOW! The main lobby and front entry is very grand and oozes luxury. When we got to the room my first impression was good. Obviously the hotel was very new. The closer I looked, it was obvious the room was not cleaned properly from the previous guests. I called the front desk and talked to the manager on duty. I was reassured it was cleaned and ready for us to be there. After looking further I called back to have new linens brought up to me. When housekeeping came in, she confirmed we should not have been in the room the way it was. The manager on duty apologized and gave us an amazing upgrade to a 2 bedroom for the 6 out of 7 of our nights! We had to move back to the 1 bedroom for our last night which was a little frustrating. I looked past it because the room was so much bigger and they gave us a $400 credit for the hassle of moving. My biggest would be the extra fees when checking out. There was a 1 time $185 “departure housekeeping fee”, $75 “Loft administration fee”, $40 PER DAY “Loft amenity fee”, and taxes on all these items. There was over $500 in fees I was not expecting! Overall the resort is top knotch quality, but has some kinks to work out because it is so new.
by A verified traveler
Wonderful Condo and Property!!!
Posted 21 May 2018 on HotelsThe condo we stayed in was brand new. It was beautifully decorated and very comfortable overall. My only criticism is that there wasn’t much room in the bedroom because the bed took up 80% of the available space. We loved the property though and will definitely go back. The kids in our group especially loved the pool and lazy river. The staff was excellent.
Recommended
for Everyoneby A verified traveler
Posted 21 May 2018
Like new facilities with a super friendly staff made for a wonderful vacation.
Recommended
for Everyoneby A verified traveler from NC
Excellent service that made everything right
Posted 8 Apr 2018 on OrbitzInitially , check in was slow and to apologize for delay, gave us 2 free drink coupons. Floor upon arrival was dirty and dusty and they sent someone to clean it. Not only did they take care of floors , but refreshed the room as well. The place is absolutely beautiful and spacious and we hope to stay here again soon!
by A verified traveler
Too new!
Posted 4 Apr 2018 on HotelsThe Henderson Lofts are brand new, however, they had just been freshly painted and the smell was overwhelming! It also was not clear that there is not daily housekeeping service, unless you pay an extra charge. Our unit slept 4, but only came with 2 towels! When we asked the front desk from more towels, they said they did not handle requests for the Lofts. Fortunately the pool and beach were beautiful and had plenty of towels, so we just took extra everyday! The beach is beautiful, private and the resort fee includes the use of kayaks and paddle boards. The pool area is very nice too, with a small lazy river. These amenities made us tolerate the smell! Hopefully that problem will be fixed with time.
Recommended
for Everyoneby A verified traveler
Beautiful! Brand new but not ready for our stay.
Posted 19 Mar 2018The Henderson Lofts & resort are in a wonderful quiet location at the end of Old Scenic 98. Other than the Lofts not being ready for us to stay in because of finishing construction we had a wonderful time relaxing on spring break as a family. The staff were wonderful and made adjustments for our condo not being ready. The beach AMAZING! Great location right off of the bridge, near grocery store and everything you could need. Many fun activities to do both at the resort and on the beach. We will be back for another stay. Definitely a 5⭐️ place!
