Ratings based on 1,933 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
The pools were closed, the hot tubs were closed, I was given a parking-lot view room instead of the ocean -view room I booked, and there were cockroaches in the kitchen. so basically, every one of the reasons I chose this spot was a lie. I checked out within 2 hours of arriving, went down the street to Pelican Beach resort and had a great time.
Comment from Hotel Management
25 Sep 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, we sincerely apologize that the shared amenities were not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We are very sorry for dropping the ball for your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We hope to have the opportunity to host you in the future for a much more enjoyable stay.
by A verified traveler
Posted 17 Sep 2024
Found out construction will be a few years !! No pool was available due to the construction and was told it would be available but June 1 2024
Comment from Hotel Management
25 Sep 2024 by Vacasa Reviews Team, Hotel Management
We are so sorry for the disruption caused by the construction, Barbara. Currently, there is still ongoing construction at the property which is being performed by the HOA. Thank you for understanding and we apologize that this was not made clear to you at the time of booking. We hope to have the opportunity to host you in the future for a much more enjoyable stay.
by A verified traveler
Posted 1 Sep 2024
The staff was very attentive and professional. We were impressed, we will use them again for our next vacation!!
Comment from Hotel Management
5 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Kevin. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 1 Sep 2024
Enjoyed our stay. Great beach
Comment from Hotel Management
5 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Tom. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 22 Aug 2024
Room was not cleaned and there were broken that were not replaced after notification and no one came to replace them.
Comment from Hotel Management
22 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Michelle. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Mayara! We hope to host you again in the future!
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Chris! We hope to host you again in the future!
by A verified traveler from Lewisville
Posted 9 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Juan! We hope to host you again in the future!
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Kimberly! We hope to host you again in the future!
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
9 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Brenda! We hope to host you again in the future!
