Ratings based on 128 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
It’s great
by A verified traveler
Posted 6 Jul 2024
Emerald Grande is a great place to stay with family. The pool accessibility and ease to reach HarborWalk make it very convenient and easy to keep the child and wife happy. The rooms are nice and big and clean.
by A verified traveler from Bastrop
Posted 13 Jun 2024
Price was ok. Rooms were fine. Service was ok but not resort quality. Beach was good. Like the calm water for kid. Like the beach chairs. Fun with food vendors on boats. Room service is a waste at beach. Food arrived cold.
Comment from Hotel Management
13 Jun 2024 by Emerald Grande Management , Hotel Management
Thank you for taking the time to provide feedback on your recent stay at our resort. We are sorry to hear that you found the service and room quality to be lacking resort standards. Please know that we take your feedback seriously and will address these concerns with our team to ensure improvements are made.We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.
by A verified traveler
Beautiful Resort
Posted 8 Jun 2024 on HotelsThis was a really beautiful resort. I loved the location and the cleanliness of the hotel. The only complaint I have is that they seemed really frugal about towels and one front desk worker had an attitude.
Comment from Hotel Management
10 Jun 2024 by Emerald Grande Management , Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful resort, its location, and the cleanliness of the hotel. We appreciate your kind words.We are sorry to hear about your experience with the towels and the front desk. Please rest assured that we take your feedback seriously and will address these issues with our team to ensure a better experience for all our guests in the future.Thank you once again for choosing to stay with us and for sharing your thoughts. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 7 Jun 2024
Great place for the family to enjoy the beach and amenities. Clean and spacious condos. Lots to do for all at the resort and around the harbor area. Great food and drink opportunities.
Comment from Hotel Management
10 Jun 2024 by Emerald Grande Management , Hotel Management
Thank you for your kind words about our resort and the amenities we offer. We are delighted to hear that you and your family enjoyed your stay with us and found our condos to be clean and spacious. We truly appreciate your feedback and hope to welcome you and your family back to our resort soon. Please do not hesitate to reach out if you have any questions or need assistance with your future reservations.
by A verified traveler
Posted 4 Jun 2024
Everything was within walking distance.
Comment from Hotel Management
10 Jun 2024 by Emerald Grande Management , Hotel Management
We are happy to hear that you found the location convenient for your needs. We look forward to welcoming you again in the future.
by A verified traveler
Posted 3 Jun 2024
Absolutely loved our unit, the property and Harbour walk. One of our better vacations. Will be going back and highly recommend.
Comment from Hotel Management
10 Jun 2024 by Emerald Grande Management , Hotel Management
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you absolutely loved your unit, the property, and Harbor Walk during your recent vacation. It is always our goal to provide our guests with a memorable and enjoyable experience, and we are pleased to hear that we were able to do so for you.We truly appreciate your recommendation and are so glad to hear that you will be returning in the future. We look forward to welcoming you back and providing you with another wonderful stay.
by A verified traveler from Toomsuba
Posted 18 Apr 2024
by A verified traveler
Posted 31 Mar 2024
There was an issue with the room and the frond desk attendance was rude and not willing to help. Blame Expedia and I had to escalate to management to be able to get a satisfactory solution.
Comment from Hotel Management
2 Apr 2024 by Emerald Grande Management , Hotel Management
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced during your recent stay. Providing exceptional customer service is our top priority, and we regret that you did not receive the level of service you deserve.We understand your frustration and disappointment with the situation involving the room and the front desk attendance. Please know that we take your feedback seriously and will address this matter with our team to ensure that it does not happen again in the future.We appreciate your patience and understanding as we work to resolve this issue. If there is anything else we can do to make it right, please do not hesitate to let us know.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 29 Mar 2024
Two hours after we left we received a very rude phone call we were going to be charged $150 for pool towel cards we didn’t return at their front counter. We left them on the in our room but feel uneasy as the property never told us of this rule, emailed any check out information or this included on their papers we received. Most of their staff were very kind but this particular phone call interaction was very unpleasant. I’m nervous about additional fees. Also beach is not as good as other beaches the area offers. Wanted to purchase a Wyndham timeshare but hesitant after staying this time.
Comment from Hotel Management
30 Mar 2024 by Emerald Grande Management , Hotel Management
Hi Jennifer, Thank you for sharing your feedback with us. I want to apologize that this process regarding our towel card return policy was not explained to you on your arrival. We will coach our staff to ensure we are better guiding our guests. Here at the Emerald Grande, our guests are our top priority and I want to apologize again for any unsatisfactory customer service you may have experienced. We hope you give our property another chance to rectify this mishap.
