Dormero Hotel Dessau-Rosslau (Dessau-Rosslau) Hotel Review

4 out of 5

by A verified traveler

Posted 30 Oct 2024

Comment from Hotel Management

31 Oct 2024 by Ihr Gastgeber Team, Hotel Management

Lieber Gast, vielen Dank für Ihr positives Feedback!Wir freuen uns, das es Ihnen bei uns gefallen hat!

5 out of 5

by A verified traveler

Posted 25 Sep 2024

Everything was fantastic! Large rooms with lots of space, huge bathroom with a tub, extremely comfortable bed, and free drinks! I only have 2 minor complaints. First is that housekeeping should NOT be trying to get in my room at 8am, that’s way too early considering that checkout is at 12 noon. Second is that there’s nobody at the reception desk until 1pm, I wanted to ask about staying another night but nobody was there. Overall, it was a really nice place in a great location.

Comment from Hotel Management

26 Sep 2024 by Ihr Gastgeber Team, Hotel Management

Thank you for your feedback! We're thrilled to hear that you enjoyed the spacious rooms, large bathroom, comfortable bed, and complimentary drinks. We truly appreciate your kind words about the overall experience and our location!We apologize for the two issues you mentioned. Housekeeping should not disturb guests that early, and we will address this with our team to ensure it doesn't happen again. As for the reception desk being unattended until 1pm, we understand how inconvenient that must have been, and we’ll work on improving our availability for guest requests.Thank you again for staying with us, and we hope to welcome you back soon!

2 out of 5

by A verified traveler

Poor and frustrating communication and welcome

Posted 17 Aug 2024 on Hotels

On arrival in the afternoon ,there was noone at reception( they had restricted hours) , and the water dispenser was empty ( and stayed that way for the next day). I was told that my room had no Aircon ( while some did) , which was not emphasised at my online booking site, despite the heatwave, and the small bar fridge was warm.There is no phone in the rooms to reception, and I found that I couldn't turn the shower on, and there is no instruction via a diagram nor in writing how to do this. I was kept waiting in the foyer the next morning for them to find an assistant to personally demonstrate how to turn on the the shower. I bear some responsibility for not speaking German, but none of the staff spoke English, except the reception on Day One ( limited). Breakfast is expensive, so I suggest eating in the bakery across the road. The TV mechanism was dodgy, and needed yet another trip down the stairs to tell reception. I had considered continuing my stay , but that's now out of the question due to their poor means of communication.

Comment from Hotel Management

18 Aug 2024 by Ihr Gastgeber Team, Hotel Management

Dear guest,Thank you for your feedback!We would like to refer to this and point out the air conditioning. We do not advertise that all of our rooms have air conditioning, so this is not a warning.You did not tell any member of staff on site that your minibar was not working, then we could have reacted accordingly.Your shower also worked, we would have been happy to show or explain this to you, we have to admit that these have a special mechanism.We wish you all the best and would be happy if you would give us a second chance.Best regardsYour DORMERO Hotel Host Team

5 out of 5

by A verified traveler

Posted 30 Apr 2024 on Hotels

Nice and friendly stuff . Gave us a helpful info. Next to famous restaurant, easy and convenient,

Comment from Hotel Management

14 May 2024 by Ihr Feedback, Hotel Management

Lieber Gast, vielen Dank für Ihr tolles Feedback!

5 out of 5

by A verified traveler

Posted 1 Jan 2024

A

Comment from Hotel Management

1 Feb 2024 by Ihr Feedback , Hotel Management

vielen Dank für Ihr freundliches Feedback! Wir freuen uns auf Ihr nächsten Besuch! Mit freundlichen Grüßen Ihr Dormero Dessau Team

4 out of 5

by A verified traveler

Posted 6 Sep 2023

It was a nice hotel but you don’t see any staff member

Comment from Hotel Management

14 Sep 2023 by Lieben Dank, Hotel Management

Hallo Saif, vielen Dank für die tolle Bewertung, natürlich ist da noch Luft nach oben! ;) Wir hoffen Sie besuchen uns mal wieder um Ihnen zu zeigen das wir eine 5/5 sein können und sind. Wir danken Ihnen und freuen und auf Ihren nächsten Aufenthalt und verbleiben mit, fancygen Grüßen Leon NeuhausHotel Manager

3 out of 5

by A verified traveler from Lond

Posted 28 Jun 2023

Clean and comfortable, convenient location and good value for money.

4 out of 5

by A verified traveler

Wow Dormero!

Posted 20 Jun 2023 on Hotels

This June 2023 - 2 night stay was absolutely delightful. The staff was friendly and cordial. The hotel was very quite. The Dormero Hotel was the perfect stay for exploring the Bauhaus in Dessau. There are several great restaurants nearby. The breakfast buffet was terriffic. I have included photos. Thanks for the welcoming hospitality Dormero.