Ratings based on 789 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Oct 2021
5 out of 5
by A verified traveler from Boulder Co

Posted 22 Mar 2020
Heaven on earth & wonderful staff & mineral hot springs. Meditative and a great respite from crazy life!
4 out of 5
by A verified traveler

Lovely hotel, unfortunate timing

Posted 14 Mar 2020 on Hotels
The resort was lovely, amazing food in the restaurant, the rooms clean and the beds were comfy. I think we arrived at a tricky time with poor weather and looming Corona Virus, meaning the hotel was less busy than usual. This meant however the Twine bar was shut in the evening- this wasn’t communicated on arrival nor was any form of compensation offered to guests. We ended up leaving the resort to head to PS for evening drinks. I also thought it was odd there was no welcome pack in the rooms containing information like spa prices, class times and info regarding the complimentary coffee. My partner and I had a wonderful massage, both of our therapists were fantastic, however, the spa facilities themselves looked dated, in my opinion, the sauna for example I feel needs a complete renovation. Overall, we enjoyed our stay, and would recommend.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Mar 2020
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Mar 2020
4 out of 5
by A verified traveler

Changes are good and bad

Posted 26 Feb 2020 on Hotels
My boyfriend and I have been going to 2 Bunch for years and last year they re-branded and nicely upgraded the property. While these upgrades are nice, the number of people visiting has doubled and it's hard to get a private hot tub and lounge chairs, which is very frustrating. Also the noise level from people talking really changes the peaceful sanctuary that we used to love so much. Not sure if we will be back or look for somewhere else
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Feb 2020
5 out of 5
by A verified traveler from Los Angeles

Posted 21 Feb 2020
Nice as usual. It was a lot better after remodeling
5 out of 5
by A verified traveler

Posted 20 Feb 2020
Conditioner is very noisy outside and shaking. It looks like earthquake.
4 out of 5
by A verified traveler

Perfect Pools

Posted 17 Feb 2020 on Hotels
Very relaxing and the food was delicious. Seems over priced, the valet parking and needing a golf cart to get your luggage around was an inconvenience.
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