Ratings based on 1,006 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The mineral hot tubs are amazing. The sauna is great. I absolutely love doing a hot/cold plunge. The chinese food restauraunt by 711 is always great
by A verified traveler
Posted 20 Nov 2024
We reserved a king bed room, but have to switched the room two times and that was two full size bed . First was because the toilet wasn't working. 2rd was the door lock was not able to lock the door and could opened from outside. We also found a cocoroge in the bathroom. The pools are good.
by A verified traveler
Posted 19 Nov 2024
Amazing hot spring pools
Comment from Hotel Management
19 Nov 2024 by Roger, Hotel Management
Thank you for choosing to stay with us at our hot mineral water resort and spa! We are thrilled to hear that you had a positive experience during your visit.Our 24-hour access to the hot mineral water pools and spas is designed to provide relaxation whenever you need it, and we are glad you took advantage of this unique feature. The soothing warmth of our mineral waters is truly a rejuvenating experience, perfect for unwinding after a day of exploration or simply indulging in self-care.We hope you were able to visit the Sunshine Cafe, our family style 50’s restaurant. It's always a pleasure to serve our guests delicious meals that complement their stay. If you have any feedback or suggestions, please feel free to share. We strive to create memorable experiences for all our guests, and your insights are invaluable in helping us achieve that goal.We look forward to welcoming you back soon for another relaxing getaway! And when you’re ready to plan your next desert getaway please call us for special rates reserved for loyal guests like you!Warm regards,
by A verified traveler
Posted 11 Nov 2024
I found a cockroach in a bathtub.
Comment from Hotel Management
11 Nov 2024 by Roger, Hotel Management
Kim, We sincerely apologize that your recent stay did not meet your expectations. We take great pride in providing exceptional experiences for our guests, and we're disappointed to hear that we fell short in your case.Our 24-hour front desk team is committed to addressing any concerns promptly. And appreciate you sharing the issues you encountered so we can improve our services.We strive to offer a relaxing environment with our 24-hour access to mineral pools and spa, professional spa treatments, and our award-winning restaurant. We regret that these amenities did not enhance your stay as intended.Please contact our guest relations manager directly at (800) 400-4414 to discuss your experience in detail. We value your feedback and would like to make things right.Thank you for bringing this to our attention. We hope to have the chance to welcome you back and provide the outstanding stay you deserve. Best regards
by A verified traveler
Posted 11 Nov 2024
1- quiet
2-not too clean
by A verified traveler
Posted 11 Nov 2024
Pools are what you should be interested here
by A verified traveler
Posted 10 Nov 2024
It felt like there was room for everybody it was no need to be crowded in one hotspot because there were four other ones and felt really catered to taking a day off and getting out of the house and having the experience of the amenities
Comment from Hotel Management
15 Nov 2024 by Roger, Hotel Management
Michael,Thank you for choosing to stay with us at our hot mineral water resort and spa! We are thrilled to hear that you had a positive experience during your visit.Our 24-hour access to the hot mineral water pools and spas is designed to provide relaxation whenever you need it, and we are glad you took advantage of this unique feature. The soothing warmth of our mineral waters is truly a rejuvenating experience, perfect for unwinding after a day of exploration or simply indulging in self-care.We hope you were able to visit the Sunshine Cafe, our family style 50’s restaurant. It's always a pleasure to serve our guests delicious meals that complement their stay. If you have any feedback or suggestions, please feel free to share. We strive to create memorable experiences for all our guests, and your insights are invaluable in helping us achieve that goal.We look forward to welcoming you back soon for another relaxing getaway! And when you’re ready to plan your next desert getaway please call us for special rates reserved for loyal guests like you!Warm regards,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Roger, Hotel Management
Thank you for letting us know you had a good time while visiting the Desert Hot Springs Spa Hotel. We value your patronage and invite you to stay again for a special promotional rate reserved only for our Preferred Guests.
by A verified traveler
Posted 4 Nov 2024
Room smell and cleanliness wasn’t the greatest
Comment from Hotel Management
4 Nov 2024 by Roger, Hotel Management
Thank you for choosing our resort for your recent stay in the desert. We are sorry to hear that you found concerns with your room. Please know we have a 24 hour front desk team who are empowered to ensure our guests have the best experience possible, even if that means relocating to a different room. Please know your concerns have been shared with our management team and we are dispatching maintenance to your room. Thank you for taking the time to share your experience and we hope to see you on your next desert adventure.
by A verified traveler
Posted 30 Oct 2024
It was very bad experience customer service really bad there was someone in training she was nice the ac didn't work we have to change room then at 4am I go to the front desk she is sleeping and have very bad attitude
Comment from Hotel Management
30 Oct 2024 by Krystal , Hotel Management
HI Omar, thank you for letting us know, we do not allow sleeping on the job and encourage staff to be friendly and pleasant with Guests all the time.
