Ratings based on 712 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Del Rey Oaks
Posted 10 Dec 2024
by A verified traveler
Posted 3 Dec 2024
I recommend
Comment from Hotel Management
4 Dec 2024 by General Manager , Hotel Management
Dear Nibal,Thank you for your recommendation of Sands Hotel & Spa. It's wonderful to hear you had an enjoyable experience. We look forward to welcoming you back again soon.Sincerely,Luiz ReisGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Perfect experience, this hotel is highly recommended. We will be back.
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Corine,Thank you for taking the time to review your stay at Sands Hotel & Spa. Our team is humbled to have earned your recommendation! We value you as our guest and look forward to creating another exceptional experience with you in the future. Sincerely,Luiz ReisGeneral Manager
by A verified traveler
Posted 30 Nov 2024
Beautiful! Quiet!! Intimate experience
Comment from Hotel Management
2 Dec 2024 by General Manager, Hotel Management
Dear Brittany,Thank you for your kind words. We’re delighted to hear that you enjoyed a serene and intimate experience during your stay. Providing a tranquil and refined atmosphere is always our goal, and we look forward to welcoming you back for another exceptional visit.Sincerely,Luiz ReisGeneral Manager
by A verified traveler
Posted 30 Nov 2024
by A verified traveler from Sacramento
Posted 27 Nov 2024
I am stunned by my experience at this hotel. Chilled bubbles waiting for me to enjoy in the big soaking tub and on my private patio?! Attentive staff bringing cocktails to me as I bake in the sun poolside?! Yes. Yes. A thousand times yes. I will come here as often as I can manage.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Allison,It was an honor having you as our guest at Sands Hotel & Spa. Thank you for your kind words regarding our beautiful accommodations and attentive service. Should your travels bring you back to the area, we look forward to welcoming you again!Sincerely,Luiz ReisGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Beautiful hotel. Amazing decor. Lovely grounds. Great staff. Overall wonderful!
Comment from Hotel Management
14 Nov 2024 by General Manager, Hotel Management
Dear Helen,It's always a pleasure to hear that our guests have an enjoyable experience. We're especially pleased that you appreciated our well-decorated accommodations and beautiful grounds, as well as the friendly hospitality our team provided. From all of us at Sands Hotel & Spa, thank you for your kind comments, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Luiz ReisGeneral Manager
by A verified traveler
Posted 11 Nov 2024
My husband and I recently celebrated our one-year anniversary there. Expecting a relaxing getaway. Unfortunately, our experience was marred by subpar service at the pool. Upon arrival, the front office staff exceeded expectations with their warmth and professionalism. However l, the pool service fell short. After settling in, we waited patiently for a waiter to take our order. Despite multiple passes, the young waiter ignored us prioritizing other couples. We gave him the benefit of the doubt, assuming he was busy. However after an hour and half, he finally appeared, only to ignore us again. We then saw another young man fixing the towels and asked him if we could order food and drinks and he was very nice and said yes, let we go get the waiter. He took some time to come back only to inform us that that if we wanted food or drinks we would have to go and order them ourselves at the bar. The waiter’s shift is over. I was speechless. This experience was so disappointing because the waiter had multiple opportunities to communicate his impending departure. This encounter left a sour taste, making us reconsider returning to Sands. With better communication and customer service, this establishment could excel. We hope management addresses this issue to ensure future guests receive consistent Quality service. Mr and Mrs Valles
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Mr. and Mrs. Valles, First and foremost, thank you for choosing to celebrate such a special occasion with us. We're honored that you entrusted us with your anniversary getaway, and we’re thrilled to hear that our front office team made a positive impression. However, we're truly sorry to learn about your experience at the pool and we understand how frustrating it must have been to feel overlooked. Please know that we take your comments seriously and will address them with our team. Your experience does not reflect the high standards we strive to uphold, and we are committed to making any necessary improvements. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Luiz ReisGeneral Manager
by A verified traveler
Posted 8 Nov 2024
Loved the room asthetic. Th entire prp
by A verified traveler
Posted 6 Nov 2024
