Ratings based on 328 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Oct 2024 by HOTEL PALAZZO DEL GARDA, Hotel Management
Thank you so much for your excellent rating! We're glad you enjoyed your experience with us and hope to welcome you back soon
by A verified traveler
Posted 25 Sep 2024
Great stay! Friendly staff and amazing breakfast. Close walk to the ferries. Make sure you can get back after the ferry the taxis are not reliable in the area
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your wonderful review! We are delighted to hear that you had a great stay and appreciated our friendly staff and amazing breakfast. We’re also glad that you found our location convenient for walking to the ferries.We hope to have the pleasure of welcoming you back in the future!Best regards,
by A verified traveler
Posted 23 Sep 2024
Amazing staff- our dog Rollo was treated like a rockstar! All of the staff made a fuss of him, he was given treats and even had his own omelette made for him for breakfast.
It wasn’t just the above and beyond service for Rollo, it was for us as well, we were checking out and leaving very early 5am, the reception staff had made us a packed breakfast and insisted on making us a cappuccino before we hit the road.
Nothing is too much trouble, the staff all take time to speak with you and dogs are welcomed as part of the family. I would stay here again and would recommend highly.
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you so much for your fantastic review! We are thrilled to hear that you and your dog Rollo had such an enjoyable stay with us. It warms our hearts to know that our staff treated him like a rockstar and went above and beyond to make both of you feel special, including preparing a packed breakfast and cappuccino for your early departure.We truly believe that pets are part of the family, and we are delighted that you appreciated our service. We hope to have the pleasure of welcoming you and Rollo back in the future!Best regards
by A verified traveler
Lake Garda
Posted 18 Sep 2024 on HotelsNice hotel close to Lake and town. Excellent breakfast included.
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your lovely review! We are thrilled to hear that you enjoyed your stay and appreciated our convenient location near the lake and town, as well as our excellent breakfast.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your positive rating! We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Best regards
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your positive rating! We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Best regards
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your positive rating! We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Best regards
by A verified traveler
Posted 22 Aug 2024
The breakfast was delicious, the room was always well cleaned but on the last day we could only stay by the pool til 1pm because they said the hotel was very full and our flight left later so we decided to do something else instead of relax by the pool. All in all a good hotel.
Comment from Hotel Management
24 Aug 2024 by Jessica Pettenati, Hotel Management
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our delicious breakfast and found your room to be consistently well cleaned.We apologize for the inconvenience regarding the pool on your last day. We understand how important it is to relax before a flight, and we regret that our high occupancy affected your plans. We will review our procedures to ensure that we can better accommodate guests in such situations moving forward.We appreciate your overall positive impression of our hotel and hope to have the opportunity to welcome you back for a more seamless experience in the future.
by A verified traveler from Grand Terrace
Posted 22 Aug 2024
The property was very nice. It was in a mixed residential/hotel area. Room had room for suitcase. The shower was large with a rainfall shower. The staff were very gracious and kind. They went beyond my expectations. Bar staff brought soft drinks and ice to my room. Plenty of lawn chairs and umbrellas. Only drawback was the icy cold pool. The water at the lake was much warmer than the hotel pool. It cost 8.5 euros to rent lounge chair and umbrella at the beach. The beach and lake bottom are rocky. Wear your water shoes.
Comment from Hotel Management
24 Aug 2024 by Jessica Pettenati, Hotel Management
Thank you for your thoughtful review. We’re delighted to hear that you found our property to be very nice and appreciated the spacious room, large rainfall shower, and the graciousness of our staff. It’s wonderful to know that the bar staff went above and beyond to make your stay more enjoyable.We’re sorry to hear about the temperature of the pool and appreciate your feedback. We aim to provide a relaxing experience, and we’ll take your comments into consideration as we strive to enhance our amenities.Thank you for the tips about the beach and lake. We hope you had a chance to enjoy the beautiful surroundings and that these insights will be helpful for future guests.We look forward to welcoming you back for another enjoyable stay.Best regards,
by A verified traveler
Posted 21 Aug 2024
The hotel and staff, especially Angela were great!
The facilities and breakfast were excellent!
The room was perfect!
The location was fine for us but wouldn’t be the easiest of walks from the town centre for people with mobility challenges.
Comment from Hotel Management
24 Aug 2024 by Jessica Pettenati, Hotel Management
Thank you for your wonderful review and for highlighting our team, especially Angela. We are thrilled to hear that you enjoyed our facilities, breakfast, and found your room to be perfect.We appreciate your feedback regarding our location. While the peaceful surroundings are one of the features many of our guests cherish, we understand that the walk from the town center might be challenging for those with mobility concerns.For future visits, we recommend using local public transport or contacting us in advance to arrange special transportation if needed.We look forward to welcoming you back and ensuring another delightful stay.Warm regards,
