Ratings based on 332 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Oct 2024 by HOTEL PALAZZO DEL GARDA, Hotel Management
Thank you so much for your excellent rating! We're glad you enjoyed your experience with us and hope to welcome you back soon
by A verified traveler
Lovely hotel
Posted 28 Sep 2024 on HotelsGreat stay, friendly staff, located about 10 minutes walk to the centre. Lovely breakfast with lots of choice
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had a great stay and that you appreciated our friendly staff, as well as our convenient location just a 10-minute walk from the center. We’re also glad you enjoyed our lovely breakfast with plenty of choices.We hope to have the pleasure of welcoming you back in the future!Best regards,
by A verified traveler
Posted 25 Sep 2024
Great stay! Friendly staff and amazing breakfast. Close walk to the ferries. Make sure you can get back after the ferry the taxis are not reliable in the area
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your wonderful review! We are delighted to hear that you had a great stay and appreciated our friendly staff and amazing breakfast. We’re also glad that you found our location convenient for walking to the ferries.We hope to have the pleasure of welcoming you back in the future!Best regards,
by A verified traveler
Posted 23 Sep 2024
Amazing staff- our dog Rollo was treated like a rockstar! All of the staff made a fuss of him, he was given treats and even had his own omelette made for him for breakfast.
It wasn’t just the above and beyond service for Rollo, it was for us as well, we were checking out and leaving very early 5am, the reception staff had made us a packed breakfast and insisted on making us a cappuccino before we hit the road.
Nothing is too much trouble, the staff all take time to speak with you and dogs are welcomed as part of the family. I would stay here again and would recommend highly.
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you so much for your fantastic review! We are thrilled to hear that you and your dog Rollo had such an enjoyable stay with us. It warms our hearts to know that our staff treated him like a rockstar and went above and beyond to make both of you feel special, including preparing a packed breakfast and cappuccino for your early departure.We truly believe that pets are part of the family, and we are delighted that you appreciated our service. We hope to have the pleasure of welcoming you and Rollo back in the future!Best regards
by A verified traveler
Posted 20 Sep 2024 on Hotels
The front desk folks spoke English (fortunately for us)! We were allowed to check in early and were immediately given a great map of the area and ferry schedules so we could start adventuring on the lake.
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your kind review! We are delighted to hear that you had a great stay and that our front desk team was able to assist you in English. We're glad you found the early check-in helpful and that the map and ferry schedules helped you start your adventures on the lake.We hope to have the pleasure of welcoming you back in the future!Best regards,
by A verified traveler
Lake Garda
Posted 18 Sep 2024 on HotelsNice hotel close to Lake and town. Excellent breakfast included.
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your lovely review! We are thrilled to hear that you enjoyed your stay and appreciated our convenient location near the lake and town, as well as our excellent breakfast.We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your positive rating! We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Best regards
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your positive rating! We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Best regards
by A verified traveler
Posted 3 Sep 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by HOTEL PALAZZO DEL GARDA & SPA, Hotel Management
Thank you for your positive rating! We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!Best regards
by A verified traveler
Posted 22 Aug 2024
The breakfast was delicious, the room was always well cleaned but on the last day we could only stay by the pool til 1pm because they said the hotel was very full and our flight left later so we decided to do something else instead of relax by the pool. All in all a good hotel.
Comment from Hotel Management
24 Aug 2024 by Jessica Pettenati, Hotel Management
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our delicious breakfast and found your room to be consistently well cleaned.We apologize for the inconvenience regarding the pool on your last day. We understand how important it is to relax before a flight, and we regret that our high occupancy affected your plans. We will review our procedures to ensure that we can better accommodate guests in such situations moving forward.We appreciate your overall positive impression of our hotel and hope to have the opportunity to welcome you back for a more seamless experience in the future.
