Ratings based on 874 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
rooms pretty small
Comment from Hotel Management
30 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Georgena, we're so glad to see that you had a good experience with us at the Surety. We hope to see you again soon.
by A verified traveler
Posted 29 Dec 2024
Rooms are beautiful, restaurant is amazing.
Comment from Hotel Management
29 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Natalie, thank you so much for your kind review. We're so glad you enjoyed your time with us at the Surety. We hope to see you again very soon.
by A verified traveler from Omaha
Posted 26 Dec 2024
We loved our latest stay at the Surety which happened to be Christmas Eve. The restaurant and bar was at full capacity with diners. A definite Christmas oasis as most of the rest of downtown Des Moines was quiet. A testament to food and restaurant that so many would seek it out on Christmas eve. Staff as always were welcoming and friendly.
Comment from Hotel Management
26 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Jon, thank you so much for choosing to spend the holiday with us. We're so glad you enjoyed your experience. Please come see us again soon!
by A verified traveler
Posted 22 Dec 2024
Beautifully redone and rhe staff could not have been friendlier. We will absolutely stay again!
Comment from Hotel Management
22 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Jennie, thank you ver much for your kind review. We're so glad that you enjoyed your time with us, and we can't wait until our next meeting. Safe travels!
by A verified traveler
Posted 17 Dec 2024
Great clean room and comfortable.
Comment from Hotel Management
17 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Ardeth, thank you so much for taking the time to review your stay at the Surety. We're so happy to see that you loved your room. Please come see us again soon.
by A verified traveler
Posted 17 Dec 2024
Staff
Comment from Hotel Management
17 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Benjamin, thank you for taking the time to rate your stay at the Surety. We're so glad that our staff was a part of the reason you enjoyed your stay, it was our pleasure. We hope you'll come see us again soon.
by A verified traveler
Posted 15 Dec 2024
Old bank building retains its original charm in sleek updated rooms. We stayed on 11th floor and had a killer view. Restaurant was overpriced and food was not good. Both meals were a bust or we’d give this 5 stars
Comment from Hotel Management
15 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Robin, thank you for taking the time to review your stay at the Surety. We're very glad to see that you enjoyed the accommodations. I do love that view. We're so sorry that you had a poor experience at Mulberry Street Tavern. We'll make sure to pass this on to the restaurant management team. We sincerely hope you'll give us another try the next time you find yourself in Des Moines. We'd love an opportunity to earn that last star. Safe travels.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Amber, thank you so much for taking the time to rate your stay at the Surety. We're glad to see that you enjoyed your time with us. Please come back soon.
by A verified traveler
Posted 10 Dec 2024
Prettiest hotel. Nicest staff
Comment from Hotel Management
10 Dec 2024 by Brooklyn, Hotel Management
Thank you for taking the time to rate your stay with us at the Surety Hotel in Downtown Des Moines. We hope to see you in the future if your travels should bring you back to the hotel!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Sean, Guest Services Ambassador, Hotel Management
Thomas, thank you for taking the time to rate your time here at the Surety. We're glad to see that you enjoyed your stay. Please come see us again soon!
