Ratings based on 710 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nevada
Posted 18 Nov 2024
When I stayed here before, I had a wonderful stay. This was definitely not the same experience. I was awakened several times during the night by the traffic on the interstate. Also a hand rail (safety) in the bath tub would be very helpful. This was the first time I almost lost my balance. The tub area was also dated.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Rita,Thank you for sharing your experience with us. We appreciate your feedback and will share your comments with the team for further review. We strive to provide a comfortable stay for all our guests and regret to hear that the noise levels and room amenities did not meet your expectations. Your insights are valuable to us as we continue to improve our services for all future guests.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Heather, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 10 Nov 2024
We would not stay here again.
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello James,We appreciate your feedback and regret to hear that your stay did not meet expectations. If you have any further comments or concerns, please do not hesitate to contact our management team directly. Thank you for sharing your experience with us.
by A verified traveler
Posted 9 Nov 2024
Smelly
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Aimee,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continuously strive to improve our services. We encourage you to reach out to our management team to discuss your concerns further. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello tom, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to our hotel directly with any feedback you may have so we can address it promptly. We value your input and would like to ensure we can make improvements for our guests.
by A verified traveler
Posted 4 Nov 2024
Housekeeping forgot to clean part of our room. We notified housekeeping in the hallway, they then immediately came in and cleaned it. Staff was very professional and accommodating. Pillows and bed very soft and comfortable. Very impressed for the price!
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Sarah,Thank you for sharing your experience with us. We appreciate your kind words about our professional staff and comfortable bedding. We strive to provide excellent service to all our guests and are pleased that you enjoyed your stay with us.
by A verified traveler
Posted 3 Nov 2024
Front desk lady was awesome help,, a excellent place .
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Debbie,We are thrilled to hear that you had a positive interaction with our front desk staff. Thank you for choosing to stay with us. Your kind words are truly appreciated, and we hope to welcome you back in the future for another wonderful experience.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Michael, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 27 Oct 2024
The pool was closed, and the vending machines were expensive and only took cash. There was a huge hole in the middle of the room's bathroom door that was poorly patch and was a whole different color than the paint. Breakfast was good, room was clean.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Mitchell James,We appreciate your feedback regarding the pool and vending machines. We are glad you enjoyed our breakfast and had a clean room during your stay. We will make sure to address the concerns you raised about the bathroom door. Thank you for bringing these to our attention.
by A verified traveler
Posted 23 Oct 2024
Good stuff, avoid swimming pool
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Nataliya,We appreciate your positive feedback and regret to hear about your experience with the swimming pool. Your comments will be shared with the relevant team for their review and improvement. Thank you for taking the time to share your thoughts with us.
