Ratings based on 62 Verified Reviews
4.8 Room cleanliness
4.4 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great place! We loved it!
Comment from Hotel Management
18 Nov 2024 by Kasa Downtown Des Moines, Hotel Management
Hello Johanna,Thank you for your positive feedback! Your input is invaluable to us. We're delighted to hear that you had a great experience at our property. It's fantastic to know that you loved it! We look forward to welcoming you back for another fantastic stay. Best regards, Team Kasa
by A verified traveler
Posted 31 Oct 2024
Nice place in downtown
Comment from Hotel Management
31 Oct 2024 by Kasa Downtown Des Moines, Hotel Management
Hello Nic, Thank you for your positive rating! We're thrilled to hear that you enjoyed our property in Downtown Des Moines. Your feedback is incredibly valuable and motivates us to continue delivering exceptional experiences. We appreciate your kind words and look forward to hosting you again in the future! Best regards, Team Kasa
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by Kasa Downtown Des Moines, Hotel Management
Hi Justine, thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon! Best Regards, Team Kasa
by A verified traveler from Carroll
Posted 29 Aug 2024
Great property in an amazing location! Walkable to great restaurants, coffee shops, and the farmers market. The kitchen was well stocked with dishes and cooking utensils. I would definitely stay again!
Comment from Hotel Management
17 Sep 2024 by Kasa Downtown Des Moines, Hotel Management
Hello Brian,Thank you for sharing your positive feedback! We're happy to hear that you enjoyed our property's fantastic location near great restaurants, coffee shops, and the farmers market. We look forward to welcoming you back for another wonderful stay!Best regards,Team Kasa
by A verified traveler
Posted 14 Aug 2024
Spacious super clean well stocked including a washer and dryer. Nice walk to Asian botanical
Although no designated parking there are parking garages and meters close by
Comment from Hotel Management
17 Sep 2024 by Kasa Downtown Des Moines, Hotel Management
Hi Robert,Thank you for sharing your positive experience with us! We're delighted that you found the property spacious, exceptionally clean, and well-equipped with amenities such as a washer and dryer. The convenient location with nearby parking options added to your experience. We look forward to welcoming you back!Best regards,Team Kasa
by A verified traveler
Posted 22 Jun 2024
The apartment’s “bedrooms” were not private, they had large gaps between the wall and the ceiling, and they did not have windows or a second means of egress, They do not meet the legal definition of bedrooms.
Comment from Hotel Management
25 Jun 2024 by Kasa Downtown Des Moines, Hotel Management
Hi Edward, We appreciate you sharing your observations about the bedrooms in the apartment. Your feedback plays a crucial role in our commitment to providing a secure and comfortable stay for our guests. We apologize for any inconvenience you experienced due to the gaps and lack of ventilation in the bedrooms. Please rest assured that we take your comments seriously and will evaluate the situation to ensure compliance with safety standards. Your feedback is highly valued. Thank you, Edward. Sincerely, Team Kasa
by A verified traveler
Posted 19 Apr 2024 on Travelocity
Comment from Hotel Management
9 May 2024 by Kasa Downtown Des Moines, Hotel Management
Hi Emma,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 15 Apr 2024
It is nice, roomy, and reasonable.
Comment from Hotel Management
15 Apr 2024 by Kasa Downtown Des Moines, Hotel Management
Hi Michael, We are thrilled to hear that you enjoyed your stay at Kasa Downtown Des Moines and found it to be nice, roomy, and reasonably priced. Your kind words mean a lot to us, and we are glad that you had a pleasant experience with us. We appreciate you taking the time to share your feedback and look forward to welcoming you back for another wonderful stay in the future! Best regards, Team Kasa
by A verified traveler
Awful! Garage Door Heard LOUDLY all hours
Posted 8 Apr 2024 on HotelsTERRIBLE. Stayed in a unit on the first floor. Could hear and FEEL the parking garage door open every. Single. Time. anyone drove in or out. All hours of the night and morning. Impossible to sleep through, which was awful. DO NOT stay here if you actually want to sleep thru the night.
Comment from Hotel Management
12 Apr 2024 by Kasa Downtown Des Moines, Hotel Management
Dear Jennifer, We deeply apologize for the inconvenience caused by the noise coming from the garage door during your stay at Kasa. Your feedback is highly valuable to us, and we want to assure you that we are taking immediate steps to fix this issue. We aim to ensure that all our guests have a peaceful and comfortable stay with us. Please know that your comfort and satisfaction are our topmost priorities. We remain committed to providing a serene environment for all our guests. Sincerely, Team Kasa
by A verified traveler
Posted 4 Apr 2024
Great location for Event Center shows. Traffic noise outside to be expected - ear plugs provided was a plus!
The window was stuck open... took a lot of effort for 2 of us to close it.
The king size bed was very loud and creaky - any movement in the bed would wake you.
Comment from Hotel Management
14 Apr 2024 by Kasa Downtown Des Moines, Hotel Management
Hi Mark, Thank you for choosing Kasa Downtown Des Moines for your recent stay and for taking the time to share your experience. We are delighted to hear that you found our location convenient for Event Center shows. We apologize for the inconvenience caused by the traffic noise and the issues with the window and bed. Rest assured, we will immediately work on fixing the window and addressing the bed noise to ensure a peaceful and comfortable stay for all our guests. Best regards, Team Kasa
