Ratings based on 419 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Amanda, Hotel Management
Thank you for your recent stay. We appreciate your feedback
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Amanda, Hotel Management
Thank you for your recent stay. We appreciate your feedback.
by A verified traveler
Posted 21 Jul 2024
The kitchen sink did not drain, the disposal did not work. Spoke to the office person at 6am and he wrote out room number down said maintenance would be in at 8am and we were 1st on his list. Got back to the room around 10am and nobody had been to our room. Called and complained and the front desks response was, so now you don’t want someone to come look at your sink? Maintenance guy came as we were headed out and said we were not on his list. Said sometimes when you call down they say they are writing your number but don’t actually do it. When I told him I watched him write our room number down he didn’t have much to say. 5 floors, ice machin on every floor and the only one that worked was on the 1st floor. Exit signs hangin by wires out of the ceiling or sitting on the floor. The only positive thing about this stay was they had a good breakfast with a lot of variety. We won’t be back.
Comment from Hotel Management
22 Aug 2024 by Amanda, Hotel Management
Thank you for your recent stay. We appreciate your feedback. We are sorry to hear that this was not an enjoyable stay. Thank you for letting us know what we need to improve on. Have a great day.
by A verified traveler
Posted 10 Jun 2024 on Hotels
by A verified traveler
Posted 22 May 2024
A nice clean room. Hotel was lovely and the breakfast was great.
Comment from Hotel Management
9 Jun 2024 by AD, Hotel Management
Thank you for your recent stay. We appreciate your feedback. Have a great day!
by A verified traveler
Posted 20 May 2024
Inside of door to room had handprints all over the door. Shower caulk was shoddy or moldy. Furniture was chipped and dirty. Tired.
Comment from Hotel Management
21 May 2024 by Amanda, Hotel Management
Dana, Thank you for your review. We appreciate your feedback. I will have maintenance look at the issues you mentioned. Have a great day!
by A verified traveler
Posted 19 May 2024
Patio
Comment from Hotel Management
21 May 2024 by Amanda, Hotel Management
Thank you for your recent stay. We appreciate your feedback. Have a great day!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
9 Jun 2024 by AD, Hotel Management
Thank you for your recent stay. We appreciate your feedback. Have a great day!
by A verified traveler
Posted 11 May 2024 on Travelocity
I called the property twice ahead of our visit to ensure my rooms would be next to each other given we had kids split up in rooms. As of Thursday, I was told two rooms were held for me & noted in the system that were only one apart from each other. When I checked in on Friday, I was given rooms on opposite sides of a floor. When I asked about the rooms the other receptionist had reserved for me, he said one of the rooms had been occupied for two weeks. He didn’t offer a solution or seem interested in helping me, even though I had an explained the situation and asked for help. He finally walked away & starting typing on the computer. I said if I needed to pay for different rooms I would. He said that’s not the issue. He did find me rooms that were about 5 apart & said there was nothing else he could do. This was after I had already paid, too. The suite had a wet pile of what looked like baby puke/dog puke in the middle of the living room. The spa was broken - they could have told us that prior as we would have made reservations at another hotel. The lamp did not have a lightbulb. To top it off, there was a domestic abuse & the police a few doors down from where the kids were staying. The police showed up, knocked on the kids’ room door. This scared them; they were bawling. Had I been in the room next door, I could have heard/helped. Not acceptable. I am not pleased or impressed. This did not live up to the Hilton standards. We will not stay here again.
Comment from Hotel Management
21 May 2024 by AD, Hotel Management
Tiffany, Thank you for letting us know of this situation. I will look into this, as this is the first I am hearing about any of these issues. We do appreciate your feedback and apologize this stay was not up to par.
by A verified traveler
Posted 6 May 2024
Great property
Comment from Hotel Management
7 May 2024 by Amanda, Hotel Management
Thank you for the positive review. We hope to see you again soon.
