Ratings based on 678 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
There were lots of migrant families
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Dear Maria, Thank you for reviewing our hotel. It is disappointing to read such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Kiana, We are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you faced during your stay. We are committed to addressing your concerns to ensure that every guest receives the highest level of service and care. Your input will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 13 Oct 2024
Unable to use AAA
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear Michelle, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
by A verified traveler
Posted 11 Oct 2024
Noisy. NO coffee. Vending machine food and soft drinks only.
Very helpful front desk person!
Room and linens very clean.
Comment from Hotel Management
12 Oct 2024 by Hotel Management, Hotel Management
Dear Mark, Thank you for being so specific in your evaluation of our hotel. While we are glad to hear that our front desk team and the cleanliness of your room made a positive impression, please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet your expectations. Your feedback is important to us, and we will use your comments to make future improvements, as we always strive to provide the best experience to our guests. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Great for the price. Have stayed at this hotel three times now and it’s been great!
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 2 Sep 2024
Nice, clean room. Comfortable. TV remote didn't work. At check-in I waited 5-10 minutes, no one there. No bell to ring. Monitor showed me standing there. Knocked on counter, no response. Knocked louder, no response. Thought I heard taking behind the door. Knocked really loud, someone came, but no apology, and barely acknowledged. I apologized for knocking so loud, no response. Got me checked in, finally started thawing out. Maybe she was embarrassed.
Comment from Hotel Management
2 Sep 2024 by Hotel Management, Hotel Management
Dear Steven, We are sincerely grateful for your high rating and for sharing your thoughts about your recent stay. It is excellent to know that you enjoyed many aspects of your visit. However, we regret that your stay was not entirely flawless, and we apologize for the inconvenience you encountered during check-in due to the long wait. Your comments have been duly noted, and we will address these concerns appropriately. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management
by A verified traveler
Dirty and outdated, drug use
Posted 24 Aug 2024 on HotelsElevator and hallway smelled of weed, trash on the hallway floors, including used band aids. Paint peeling in room. Room was dated and walls were dirty.
Comment from Hotel Management
25 Aug 2024 by Hotel Management, Hotel Management
Dear Amy, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management
