Ratings based on 1,048 Verified Reviews
3.8 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
Nice and comfortable. Everything close by
Comment from Hotel Management
2 Dec 2024 by GM , Hotel Management
Dear Alfredo, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Embassy Suites again soon. Best, Steve Smyka, GM
by A verified traveler
Posted 24 Nov 2024
Checked into out first room and the bathtub facet was broken and laying in the bathtub. Went to the front desk and waited 30 minutes to get another room. Had to call the front desk to have them turn off the heat. stuck on 78 and they had to send maintenance to change the vents around to let cool air in the room. Breakfeast the waffles were frozen. I have stayed in many Embassy Suites and was so disappointed in this one. What a terrible stay.
Comment from Hotel Management
25 Nov 2024 by GM , Hotel Management
Dear Lawrence, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again. Sincerely, Steve Smyka, GM
by A verified traveler
Posted 24 Nov 2024
Parking is expensive. Other than that, great stay
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Jacob, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Steve Smyka, GM
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by GM, Hotel Management
Dear Ariella, Thank you for your time in sharing your kind review and please visit us again. Best, Steve Smyka, GM
by A verified traveler from Denver
Posted 21 Nov 2024
Nice people and attitude throughout!
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Kevan, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Steve Smyka, GM
by A verified traveler
Posted 17 Nov 2024
Awesome
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Manuel, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Steve Smyka, GM
by A verified traveler
Posted 5 Nov 2024
The breakfast was excellent.
Comment from Hotel Management
6 Nov 2024 by GM , Hotel Management
Dear Dennis, It is wonderful to hear that you enjoyed your stay and our excellent breakfast. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Steve Smyka, GM
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by GM, Hotel Management
Dear Bob De, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Steve Smyka, GM
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 27 Oct 2024
Very clean, staff very friendly
Comment from Hotel Management
28 Oct 2024 by GM , Hotel Management
Dear Mikayla, Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Steve Smyka, GM
