Ratings based on 989 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
This hotel was absolutely dirty and all the areas were under construction which was not stated at all on the website! We ended up leaving to stay somewhere else!!
Comment from Hotel Management
17 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for your experience during your stay. It's disappointing to hear about the cleanliness issues and the construction work that wasn't communicated. Your feedback is invaluable, and we will work to improve our transparency and maintenance. We hope you might consider giving us another chance in the future. Thank you for sharing your concerns.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
It was my first time being there
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for choosing to stay with us! We're glad to hear it was your first visit, and we hope you had a positive experience. We look forward to welcoming you back for more wonderful stays in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotel Manager , Hotel Management
Dear Megan,Thanks for your feedback and a 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
Very nice hotel
Comment from Hotel Management
9 Oct 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you so much for your kind words. We're delighted to hear you had a pleasant stay at our hotel. Our team works hard to provide a welcoming and comfortable environment for our guests, and it's wonderful to know we met your expectations. We appreciate your feedback and hope to see you again soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
Construction made this property untidy. Rooms were okay but the hallway hadn’t been vacuumed and it looked like construction materials had been transported through it. We had to wipe our feet to not track into the room.
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by the construction and the cleanliness issues you encountered. Your comments are valuable, and we will address these concerns with our team to ensure a better experience for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Hotel Manager , Hotel Management
Dear Brandee,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager
by A verified traveler
Ok but with issues
Posted 24 Aug 2024 on HotelsThe hotel was spacious. It was a long walk from the checkin to my room. I had close my curtains immediately as the room was off of the pool area. There was no hot water in the shower. I even let it run for a few minutes and it was still cold.
But the room was spacious.
Comment from Hotel Management
26 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear you found the room spacious, but I’m sorry about the inconvenience with the long walk to your room and the lack of hot water in the shower. Your comfort is important to us, and we’ll look into these issues to ensure a better experience for future guests. We appreciate your understanding and hope to have the chance to welcome you back with improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad you enjoyed your stay and appreciate your rating. If you have any suggestions for us to improve, we’d love to hear them. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Under construction at the time
Posted 15 Aug 2024 on HotelsThe place was going under construction when we were there. There was a few issues with the place, but I understood that the place was in transition. We did not experience any issues with our room specifically.
Comment from Hotel Management
23 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your understanding during our construction phase! We're glad to hear that your room met your expectations despite the ongoing improvements. We appreciate your feedback and hope to provide an even better experience on your next visit!Sincerely, Hotel Manager
