Ratings based on 310 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
We won’t be staying again , a wedding was being held at the time our room was close to activities so quite noisey, when in the dinning area we were told can only eat when the wedding had been catered for first. Gave the impression that if not part of the wedding not as important, the room was clean but the bed not comfortable and quite small, it was an executive room , expected a bit more comfort.
Comment from Hotel Management
20 Nov 2024 by Reception Team , Hotel Management
Thank you for your constructive feedback and that it will be followed up to improve our services. Kind regards,Horsley Lodge Hotel
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Reception Team , Hotel Management
Hello, thank you for your feedback. This will be followed up to improve our services.
by A verified traveler
Posted 19 Oct 2024
Lovely, very last minute booking for Salt Cottage - it was amazing and exceeded our expectations. Private sauna room was perfect way to relax after a challenging day. Fish & chips in the restaurant were one of the best we've ever had & service from all staff was outstanding. Recommend for a weekend break, just a shame we couldn't stay longer.
Comment from Hotel Management
24 Oct 2024 by Reception Team , Hotel Management
Hi Michelle, thank you so much for the lovely review and we are very pleased to hear that you enjoyed your stay with us. We hope to see you return in the future. Reception Team
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Reception Team , Hotel Management
Thank you for any constructive feedback and that it will be followed up to improve our services.
by A verified traveler
Posted 24 Sep 2024
The cottage or barn we stayed in was lovely
Comment from Hotel Management
8 Nov 2024 by Reception Team , Hotel Management
Hello, thank you for your feedback, we are glad you enjoyed your stay with us and hope to see you again soon.
by A verified traveler
Posted 22 Sep 2024
Very Lovely visit. Clean and immaculate. Staff are nice and helpful and attentive
Comment from Hotel Management
8 Nov 2024 by Reception Team , Hotel Management
Hello, thank you for you feedback, and glad you enjoyed your stay with us.
by A verified traveler
Posted 14 Sep 2024
Very nice property. Dated room, dead tv, no WiFI.
Comment from Hotel Management
8 Nov 2024 by Reception Team , Hotel Management
Thank you for any constructive feedback and that it will be followed up to improve our services.
by A verified traveler
Posted 13 Sep 2024
Fantastic staff who were all very accommodating especially with our newborn. No request was too much hassle. Breakfast was fantastic. And the Salt Suite was perfect with its own private parking making. Will definitely be staying again.
Comment from Hotel Management
8 Nov 2024 by Reception Team , Hotel Management
Hello, thank you for your positive feedback, and so glad you enjoyed your stay with us, and look forward to welcoming you in the near future.
by A verified traveler
Posted 18 Aug 2024 on Hotels
by A verified traveler
Posted 18 Aug 2024 on Hotels
