Ratings based on 693 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Derby
Posted 11 Jul 2021 on HotelsThe hotel is close to Derby Train Station and it’s an easy walk into Derby City Centre as well.
Only downside was the lift was out off order and it was my wife staying and she has health problems which made it a bit hard fir her to get to her room but apart from that she said she will use the Hitel again.
by A verified traveler
Posted 9 Jul 2021
The lifts were out of service. And after booking a suite initially the whirlpool bath wasn’t working either (but luckily they got this fixed before check in!)
The reception was unattended for a majority of the time so when we ordered food there was nobody to direct the driver. When we requested towels there weren’t enough staff so we had to go down to reception.
The towels - several holes and look like they’ve had them for several years.
The bed - four poster which looks nice, however it will creak and it super noisy. Breathe a little heavy and it’s creaking.
Overall, would not go back.
by A verified traveler
Overnight stay
Posted 5 Jul 2021 on HotelsExcellent value for money for the price i paid (£35) for an overnight stay. As i needed to catch an early train from derby the next day.the bathroom had a bath and a seperate shower,with plenty of room.the main bedroom was very large with plenty of storage space, as well as having fitted wardrobes as well.
by A verified traveler
Dissapointed
Posted 4 Jul 2021 on HotelsI have read some reviews before booking and hoped I will be a lucky one. It is a 4 start hotel right?I sadly have to confirm that the cleanliness was the worse. Our hotel room furniture was so dusty and the bathroom was dirty, probably not cleaned at all after the previous quest. I went to ask for some wipes so I could clean it myself and feel like it is really clean. The receptionist was probably used to this request as she didn't really say anything, just handed me the wipes. I wish I took some pics of the bathroom too but realised after cleaning it. Having shower was chalanging as there was hardly any water coming out of the shower head and the temperature was changing on its own. I don't mind old fashioned places but I do care about places being clean.
by A verified traveler
Posted 2 Jul 2021 on Hotels
Valur for money, loveky and beautiful hotel, staff was so polite and helpful
by A verified traveler
Posted 28 Jun 2021
A very pleasant stay, although some of the decor is in need of a refresh. Room was a decent size which you don’t often find these days without having to pay extra. Bed was really comfy and fan was welcome however couldn’t locate the hair dryer, not sure if this was me not looking in the right place or there wasn’t one provided, I would have expected a room with an iron & ironing board would have a hair dryer, would definitely stay again
by A verified traveler
Posted 27 Jun 2021 on Hotels
Stay was ok English breakfast was cold no fried eggs available so had to have scrambled or wait for to fry some more didn’t want to hold up the queue so had scrambled
by A verified traveler
Posted 20 Mar 2020
by A verified traveler
Posted 12 Mar 2020 on Hotels
by A verified traveler
Posted 10 Mar 2020
It's location next to the rail station was excellent. The hotel was clean and tidy as well. I was disappointed that I was awoken at 9am with two maintenance men wanting to repair a broken window in the room. I feel once you had let a room to a customer this was not satisfactory as that was well before check out time, and as I say I was still asleep.
