Ratings based on 989 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
by A verified traveler from ALSIP
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Cassandra Ruis, Hotel Management
Thank you for the rating
by A verified traveler
Posted 7 Oct 2024
Good
Comment from Hotel Management
18 Oct 2024 by Cassandra Ruis, Hotel Management
Good to hear
by A verified traveler
Posted 5 Oct 2024
What I did not like was why we had to pay for parking. I don’t understand why. It was a pretty broken up parking lot and no security so why would you have to pay for it
Comment from Hotel Management
18 Oct 2024 by Cassandra Ruis, Hotel Management
Everyone pays for parking
by A verified traveler from Brampton
Posted 10 Sep 2024
Comment from Hotel Management
18 Oct 2024 by Cassandra Ruis, Hotel Management
Wow a 2 rating
by A verified traveler from Casper
Posted 9 Sep 2024
Hotel was under construction. No WiFi, no hot water, no tv. Stayed 2 nights and we won’t stay again.
Comment from Hotel Management
1 Oct 2024 by Cassandra, Hotel Management
Sorry to hear that It will get better just under renovation.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Malissa, Hotel Management
Thank you for staying at Springhill Suites!
by A verified traveler
Posted 25 Aug 2024
The property is under renovation. Lots of hammering, sawing and drilling. The workers drink a LOT of beer. The restaurant was out of sugar (for coffee), ran out of Bacon our first day, and the milk at breakfast was sour. I complained to four different people during my stay and nobody cared. The last day I was told to stay somewhere else if I wanted sugar after complaining for the fourth time. The staff were rude and the building smells. I would avoid this one star hotel at all costs!
Comment from Hotel Management
26 Aug 2024 by Cassandra Ruis, Hotel Management
I really sorry to hear about your recent experience. We are currently under renovation. I can understand how disruptive that can be.I apologize for the noise for any inconvenience that have caused. It also very disappointing to hear that you were being ignored for your concerns and your feedback is very important and we are taking steps to address these issues about the items.
by A verified traveler
Posted 24 Aug 2024 on Hotels
Besides the renovation it was ok
Comment from Hotel Management
26 Aug 2024 by Malissa, Hotel Management
Thank you for staying at Springhill Suites!
by A verified traveler
Posted 21 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Malissa, Hotel Management
Thank you for staying at Springhill Suites! Have a Great day.
