Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
There was a major storm that went through I-25 from Pueblo to Denver and we got stuck in the storm. We tried to make it to the property but since it was past a certain time, we could not get a refund! The roads were snow packed and icy and travel was at a standstill, but even then, that was not a good enough excuse for a refund! I called that evening and the next morning (since the evening person told me to call to talk to the main manager on duty) I called again and I got per their policy that I had time to show up (life threatening conditions involving the weather was not a good enough excuse) and that I should have planned for the weather and travel time (we were coming from over 350 miles away and the weather changed from what it was suppose to be to worst). So…next time when anyone decides to book with them, it would be best to make sure to that the “weather is very favorable”…
Will not stay at this location and do not recommend…
Comment from Hotel Management
3 Jan 2025 by Hayden, Hotel Management
Sharon, I'm sorry you guy were stuck in a storm on your way into town! When you book through a third party as a non refundable reservation we have to honor their policy since you paid them & not us directly. Again i do apologize for the inconvenience & hope you would reconsider staying with us in the future.
by A verified traveler
Posted 2 Jan 2025
Heater didn't work but we were just staying for one night so I didn't bother alerting the front desk. Also there was an angry homeless dude outside in the parking lot yelling at 5am that I wished security would have asked to leave I was a little sketched out loading my car up but other than that it was a very clean and quiet hotel.
Comment from Hotel Management
3 Jan 2025 by Hayden, Hotel Management
Hannah, Thank you for taking the time to share this feedback! We wish you would've told us about the heater during your stay even if you didn't want to move so we could make sure the next guest doesn't run into the same issues. We hope you had a safe trip home & we look hope to host you again in the future.
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Hayden FOM , Hotel Management
Frank, Thank you for taking the time to share your feedback! Looks like you enjoyed your stay with us, we hope to host you again the next time you're in town!
by A verified traveler
Posted 21 Dec 2024
staff was great
rooms are small and need refurbishing
Comment from Hotel Management
30 Dec 2024 by Hayden - FOM , Hotel Management
Theodore, Thank you for taking the time to share your feedback! Looks like you enjoyed your stay with us, we hope to host you again the next time you're in town! I have also shared this feedback with the proper management in order to try and better the appearance of the rooms!
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Heather Etheridge, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay. We are excited to hear you enjoyed it!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 15 Dec 2024
Young man at the check-in desk was very helpful
Comment from Hotel Management
16 Dec 2024 by Heather Etheridge, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay. We are excited to hear you enjoyed it!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 14 Dec 2024
Bathroom vanity mirror did not work. Elevators smelled like pesticide
Comment from Hotel Management
16 Dec 2024 by Heather Etheridge, Hotel Management
I am sorry to hear that your stay did not go well. I will look into both issues you listed. We do not use any time of Pesticide in the building so I am unsure of the odor you listed. Safe travels.
by A verified traveler
Posted 13 Dec 2024
Easy entry
Comment from Hotel Management
16 Dec 2024 by Heather Etheridge, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your stay. We are excited to hear you enjoyed it!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 7 Dec 2024
Did not feel safe alone, walking to the UCuniversity Hospital to visit my daughter who was there after surgery.
Comment from Hotel Management
9 Dec 2024 by Hayden, Hotel Management
Jeanne, Thank you for this feedback. We are sorry to hear you didn't feel safe during you stay. I hope your daughter is recovering well from the surgery.
by A verified traveler
Posted 21 Nov 2024
Close to UC Health, the parking, friendly staff, clean rooms.
Comment from Hotel Management
6 Dec 2024 by Heather, Hotel Management
Thank you for staying with us. Safe travels.
