Ratings based on 121 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
The room was spacious and clean, and the area provided plenty of options for breakfast, lunch, and dinner. The only drawback is parking. There are only so many dedicated spots for this accommodation. Plus, the street nearby is free but also fairly busy, given the live, happening restaurants nearby. It could present a challenge if you're not lucky.
by A verified traveler from Findlay
Posted 24 Sep 2024
Noise from other rooms kept me up all night. Nice parking.
by A verified traveler
Posted 30 Aug 2024
You have to pay extra to have your room visited by a custodial crew, the hallways were constantly filled with trash, the parking lot is right next to a homeless encampment, two towels and one roll of toilet paper meant for two people staying the entire week, a constant hammering noise that lasted the whole stay. If people actually work on the premises, I did not see them. And they charged me for two days I was not there. Anywhere is better.
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Sonder, Hotel Management
Hi Rafael, thank you for your review. Our guest services team is available 24/7 if you’re open to sharing more details about your stay.
by A verified traveler
Posted 30 Jul 2024
Great location. Easy check in. Nice rooms.
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Sonder, Hotel Management
Hi David, thank you for leaving a review. Please let us know if there's anything we could have done to make your stay more enjoyable.
by A verified traveler from cary
Posted 29 Jul 2024
Things to know that we did not:
-Some amenities depend on your assigned unit. It advertised and gave instructions for TVs in bedroom and living room. As other complained, not a TV in 33s bedroom. Couch isn’t very comfortable for movie sitting.
-no elevators (but only 3 stories)
-parking is not plentiful and people do use it for neighboring businesses. Not a huge concern as we had a handicap pass, but good to know and expectations set. We had only 1 tricky parking night of 5.
-people complained in reviews about noise. Our unit seems to have acted on others feedback providing a noise machine and earplugs. We are from a town (not city city) and it was fine. Yes, sometimes you can hear traffic, but the AC unit running was the loudest and acted like our noise machine leaving the fan option on.
Hope this helps!
by A verified traveler
Posted 22 Jul 2024
In walking distance to the city, well maintained and good amenities.
by A verified traveler
Posted 16 Jul 2024
This property has no one on site you have to call a service rep and wait on hold every time you need something
i tried to check in 1/2 hr early and they wanted to charge me for it
the parking lot is always full of cars from the local bars and restaurants, so parking is a nightmare at night and since you don't register your car the towing company doesn't know who's supposed to be there
you are right next to a major highway so it's always noisy especially when you try to go to bed
Its more like we rented a furnished apartment for a week
and only the living room has a tv (you have to use your own streaming services)
the 2 bedrooms don't have tv's in them
unlike every other hotel there isn't 1 place to plug a charging cable in for the phones either (we went to the store and bought one)
Comment from Hotel Management
5 Aug 2024 by Sonder, Hotel Management
Hi Richard, thank you for sharing your feedback. We’re sorry for any miscommunication regarding a front desk. Our app is designed as a virtual concierge and guests can check-in on their own time. We also have a local team available if you need any assistance in person. Parking can be tough in this area and we understand your frustrations. While it’s not a perfect solution, we can offer complimentary earplugs and a white noise machine as an aid. Should you decide to give us another chance, we'd love to help you choose the perfect space for your next visit.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Overall good stay, we did get locked out of the property once, but it seemed to be a problem with the system since the alternate code was not working either. Problem was resoved quickly.
Parking is not convenient, but the location certainly did.