Ratings based on 898 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
25 Sep 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DENVER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Sep 2024
Toilet paper roll empty, one lane road to enter/ exit onto busy highway. Under bed was unswept with paint peeling from the ceiling in the bathroom. Beds were very comfortable with friendly staff. Not a bad stay for someone on a budget.
Comment from Hotel Management
24 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Cody,Thank you for taking the time to complete our guest survey. Red Roof appreciates your 3/5 score and comments regarding your recent stay at the Red Roof Inn Denver. Though you were pleased with our comfortable beds and friendly staff, it's saddening to hear that you encountered an unclean room and peeling paint which hindered a good stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 18 Sep 2024
Only complaint I have is the new ECO shower heads that have been installed very low flow
Comment from Hotel Management
20 Sep 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your feedback with us, Cengiz. The team at the Red Roof Inn Denver was pleased see your 4/5 score. However, you made mention of the low flow of the shower heads. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Sep 2024
OUTDATED. Beds are hard. Pillows are flat and hard. Towels are stiff and stained. Bathtub is DANGEROUS as it is not non-slip. Shower curtain was not waterproof…leaked water all over floor causing yet another slip hazard. Electrical outlets are worn out and would not hold a plug. Bathroom socket kept tripping while using hair dryer.
Front desk staff were rude and non attentive. No elevator. Halls and stairways not air conditioned and HOT. Steep steps made carrying luggage upstairs difficult.
Walls are thin. Neighbors were loud and left their TV on all day and all night. Will never stay here again. Definitely NOT worth the price.
Comment from Hotel Management
18 Sep 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Patty,Thank you for taking the time to tell us about your experience at the RED ROOF INN DENVER . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the stained towel and the encounter you had among the other highlighted concerns which hindered your stay. At Red Roof, it intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Sep 2024
Everything
Comment from Hotel Management
13 Sep 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Fausto,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We strive to provide all our guest with the best customer service and all the comforts of home, so I am elated to see we accomplished that with your visit. We are overjoyed to see that everything was to your liking. Thank you for your 5/5 rating. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Sep 2024
Everything
Comment from Hotel Management
13 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Fausto, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Denver. We are happy to hear that you enjoyed all aspects of your stay, prompting your 5/5 score. I can't begin to express how much it means to our Red Roof management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Aug 2024
Good sleep
Comment from Hotel Management
27 Aug 2024 by Xao RediResponse Specialist, Hotel Management
The team at our Red Roof Inn Denver would like to thank you for sharing your feedback with us, Fausto. We were elated to read that we accomplished our goal to provide you with a great stay. You also noted that you got some good sleep, which delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Aug 2024
The bed topper required changing. it appeared to have blood stains and other stains.It should have NEVER been put on a bed. An adjacent room we were shown had similar conditions. The sheet metal bed frame liner flexed and made a booming sound like a garbage dumpster being dropped. Who came up with this idea?! Staff seemed all rather disinterested.We also discovered the tub drained super-slow. Disgusting. I showed staff the still standing water an hour later. How could housekeeping clean the tub properly? And a $50 security deposit? I could argue for a full refund.
Comment from Hotel Management
23 Aug 2024 by Sashauna RediResponse Specialist, Hotel Management
Thank you for leaving your honest feedback, Lawrence. I was truly saddened to see you mention that bedding was unclean, the slow drainage and the noise from the bed is truly regrettable. We are very sorry for your experience. In regards to your feedback about a refund, I have brought your feedback to management's attention in an effort to address your request. Please know that we at Red Roof value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Aug 2024
The room itself was an average room. The staff was very rude. Would never stay here again.
Comment from Hotel Management
13 Aug 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Teri,Thank you for taking the time to tell us about your experience at the RED ROOF INN DENVER. You expressed that the room was average, however, the poor customer service you received from our staff hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thanks again and we wish you all the best in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Aug 2024
Good value
Comment from Hotel Management
13 Aug 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN DENVER. Rodolphe, I am happy to hear that you found our hotel to be of good value. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Rodolphe, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
