Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Only the breakfast was great
by A verified traveler
Posted 3 Jan 2025
Breakfast was delicious. The only thing we didn’t like was that carpet wasn’t vacuum, my socks got dirty as soon as I took my shoes off and walked in the room.
by A verified traveler
Posted 3 Jan 2025
The front desk agents were wonderful, especially Roxanne who professionally received my complaint concerning housekeeping discrepancies that I discovered in my room. The gentleman that was maintaining the breakfast area had such a fantastic smile and energy! Another gentleman came into the pool area to clean and knocked over a "wet floor" sign and startled the guests that were there to relax. He then mopped unnecessarily in one area but neglected to patrol around and look for trash so I was amazed to see that he didn't pick up several balls of hair near the hot tub.
by A verified traveler
Posted 1 Jan 2025
The overall stay was nice, but I would NOT stay here again. We had dirty towels folded away into our bathroom, the walls and switch plates for the lights were filthy. A lot of the wood framing in our room was broken/ cracking/ peeling which gave the room a super 8 feel to it. There was a good size kitchenette with dishes & cookware.
I did not like that we were initially given an occupied room after arriving at 1am and being the only people in the hotel lobby for over 20 minutes during this ordeal, I’m very confused how something like that happens. They were asleep in their bed and their maintenance team forced their door open after 1am to check it out. I was also charged $60/ day for “incidentals” which isn’t unheard of but there was NO MENTION of this fee anywhere on my booking or at the establishment. THEN On top of my 4 night stay for NYE going from $780 to $960 the morning of New Year’s Eve they smack a note to our door that we have to get a wristband to be let into the hotel after 10pm, and if we don’t have the tacky ass paper floppy wristband they gave us, we have to pay $50 per wristband to have it replaced!!! THIS IS ABSOLUTELY OBSURD! MY CARD HAS AN ACTIVE AND VERY EXPENSIVE RESERVATION ALREADY!!!
Everything pertaining to this hotel stay hit me the wrong way, and every morning I looked out the window and wished we stayed across the street at Hyatt regency
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Iris, the team appreciates you taking the time to share your feedback. It's concerning to learn that our service did not meet your expectations, and your comments about cleanliness and room allocations will be closely reviewed by our team. The mention of incidental fees and the New Year's Eve arrangements were intended to ensure guest security and comfort. However, your perspective on these matters is certainly acknowledged. Thank you for highlighting the positive aspects, such as the kitchenette. Your input is valuable to us and will be used to improve guest experiences in the future.
by A verified traveler
Posted 1 Jan 2025
It was very good place, clean with excellent breakfast. Very close to 16th Street which is a famous street in Denver .
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Sayeh, it’s wonderful to hear you had a great time at Homewood Suites Denver Downtown Convention Center. We're pleased that you found the accommodations clean and enjoyed the excellent breakfast. It's great that the location was convenient for your visit to 16th Street. We hope to see you again soon!
by A verified traveler
Posted 1 Jan 2025
We stay here about 1-2 times every year. Check in was easy this year. The hotel is right down the street from the convention center, the 16th street mall and various other places. Great location!! The only reason i didn't give 5 stars is because the room was a little dirty when we checked in and the breakfast wasn't as good as previous stays at the hotel. Also, I got a drink at the bar and it was honestly the worst mule I've ever had and the bartender was rude and acted like she didn't even want to be there.
Comment from Hotel Management
2 Jan 2025 by Customer Service, Hotel Management
Taylor, thank you for your continued loyalty to Homewood Suites Denver Downtown Convention Center. It’s great to know you appreciate our convenient location. We appreciate your feedback regarding the room, breakfast, and service at the bar. Your input is valuable, and we are always looking to improve. We hope to provide you with an even better experience on your next visit.
by A verified traveler
Posted 31 Dec 2024
Everything nice
Comment from Hotel Management
31 Dec 2024 by Customer Service, Hotel Management
Masoumeh, it's wonderful to hear you had a great time at Homewood Suites Denver Downtown Convention Center. We're thrilled you found everything to your liking. Looking forward to welcoming you back for another enjoyable stay!
by A verified traveler
Posted 30 Dec 2024
Not very many parking options.
Comment from Hotel Management
30 Dec 2024 by Customer Service, Hotel Management
Cristina, thank you for sharing your thoughts. We’re delighted you loved your experience at Homewood Suites Denver Downtown Convention Center. We appreciate your feedback regarding parking and look forward to welcoming you back for another stay.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Customer Service, Hotel Management
Kentrel, we are thrilled you enjoyed your stay at Homewood Suites Denver Downtown Convention Center. We look forward to welcoming you back in the future!
by A verified traveler
Posted 29 Dec 2024
Everything
Comment from Hotel Management
30 Dec 2024 by Customer Service, Hotel Management
Romario, it’s wonderful to hear you had a great time at Homewood Suites Denver Downtown Convention Center. We're looking forward to welcoming you back.
