Ratings based on 976 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
Will refuse to refund you your nights if you can’t keep your reservation even though in their policy it says they will keep one night of reservation, monies, then refund the remaining nights.
Comment from Hotel Management
14 Dec 2024 by Yessica, Hotel Management
We are sorry about the experience you had. Please contact the property so we can handle this issue.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by HTS Thornton, Hotel Management
Hello Luis,Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. Our team appreciates your feedback and values our guest opinion. We strive to provide our guests with the best experience possible.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by HTS Thornton Team, Hotel Management
Hello Kenneth,We value your feedback. We will share it with our team. Thank you for your business. We hope to see you again soon.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Brandon, Hotel Management
Thank you for the review!
by A verified traveler
Posted 27 Nov 2024
There are stains in the mattress.
Comment from Hotel Management
28 Nov 2024 by Yessica, Hotel Management
Hello Marconi,We are happy to hear you enjoyed your stay with us overall. We are sorry your mattress was not presentable, and we will pass this feedback to our staff. Thank you for your feedback and we hope to see you again!
by A verified traveler
Posted 24 Nov 2024
Overall, I feel this property represents one of the lowest nightly-prices available for short or extended stay in the Denver area. Given the amenities and location, I reckon HomeTowne is delivering value, only ten-miles from downtown Denver.
I believe the hotel is as described online. After a more than two-week stay, I have experienced only a small-issue, a stubborn door-lock the hotel swiftly replaced.
Staff have acted with professionalism and neighborly-love, responding to needs promptly and with courtesy. The cleanliness and grounds are acceptable and ample parking is available.
I have always felt safe and unbothered returning, and I am pleased to have this Denver/Thornton location. Enjoy your stay!
Comment from Hotel Management
25 Nov 2024 by HTS Thornton Team, Hotel Management
Hello Quinn,We appreciate your feedback regarding your stay. We are happy to hear that you enjoyed your stay with us. We are happy to hear that the staff provided you with good customer service. We are glad that our Maintenace team was able to resolve your door lock issue in a timely and professional manner. We look forward to seeing you again soon.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by HTS Thornton Team, Hotel Management
Hello Gabriel,Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon. We value your feedback.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Yessica, Hotel Management
Hello Tonyo,It is unfortunate news that you did not enjoy your stay with us. We are working every day to make our property a place where people love to be. Please let us know if you have any suggestions on what we can improve on. Thank you for staying with us.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Ricky, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Denver - Thornton and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we’re happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Yessica, Hotel Management
Hello Danny,Thank you so much for staying with us! We are happy to hear you enjoyed your stay with us. Please let us know if you have any questions we can answer for you and we hope to see you again.
