Ratings based on 960 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very nice place to rest
Close to everything you need
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback.
by A verified traveler
Posted 19 Nov 2024
upon our arrival and check in we witnessed a very sweaty guest come down to return their room key. While asking for a refund the person explained the reason they would not be staying there was the inability to control the room temperature and the dirty room. Very uncomfortable to hear and watch while checking in, with the staff just giving them a business card & a phone number to call, only to say “have a good night”. Checking into our room there was no plug for the bathtub, the shower & tub had dust and hair in it. the walls here are super thin you will hear your neighbors if you have any, spa closes at 7 and doesn’t open till 9 which was sad as it was the main reason for booking here
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback. i am so sorry to hear that your stay wasn't up to par with the brand standards we hold everyone up to.
by A verified traveler from Blaine
Posted 19 Nov 2024
Close to 16th street mall. Very walkable area.
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback.
by A verified traveler
Posted 19 Nov 2024
Water takes 3 to 5 minutes to get hot. Walls made of paper. Blood stains on sheets.
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback.
by A verified traveler
Posted 19 Nov 2024
Room was freezing
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback. we are sorry that your stay wasn't up to pare with our brand standards.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback.
by A verified traveler
Posted 18 Nov 2024
Great value.
Comment from Hotel Management
20 Nov 2024 by Ryan, Hotel Management
We appreciate you're feedback.
by A verified traveler
Posted 16 Nov 2024
City view was awesome
Comment from Hotel Management
16 Nov 2024 by Shawna AGM, Hotel Management
Thank you so much for taking the time to let us know how your stay and view of the city was. We appreciate honest feedback to help make the team the best we can be in all areas. We hope to be able to host you again the next time you are in Denver.
by A verified traveler
Posted 15 Nov 2024
Overall I think my stay went well. Just no hot water for most of my stay, even after waiting close to 30 minutes for the hot water to come on. Another down side was that I couldn’t control the temp in my room.
Comment from Hotel Management
17 Nov 2024 by Shawna AGM, Hotel Management
Thank you for taking the time to let others know your stay went well. Please know we are currently undergoing renovations to the property for the HVAC system and hope to have that completed by the end of the year. We sincerely hope to be able to host you again in the future. Thank you again for taking the time to give us your honest feedback.
