Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
OK
Comment from Hotel Management
15 Nov 2024 by Owner, Hotel Management
Thomas, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 8 Nov 2024
Close and walkable to my conference venue.
Comment from Hotel Management
15 Nov 2024 by Owner, Hotel Management
Michael, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 22 Oct 2024
the staff was very attentive to all our needs
Comment from Hotel Management
22 Oct 2024 by Owner, Hotel Management
Clarissa, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Owner, Hotel Management
Amber, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler from San Mateo
Posted 12 Oct 2024
This place is great. I do wish I had more food options around, but that’s not anything to do with the hotel at all. The hotel overall was clean. The staff was friendly and fairly renovated.
Comment from Hotel Management
14 Oct 2024 by Owner, Hotel Management
Marlo, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
by A verified traveler
Posted 7 Oct 2024
We were disappointed with the bathtub that we requested. The tub did not have a spout to fill the tub. We could only fill it with the shower head.
Comment from Hotel Management
8 Oct 2024 by Owner, Hotel Management
George, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.
by A verified traveler from Rapid City
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Owner, Hotel Management
Patricia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Owner, Hotel Management
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.
by A verified traveler
Posted 3 Sep 2024
The breakfast procedure was not clear. Breakfast was not included with our stay but it appeared to be open for all with no signs or staff explaining it. We seated our selves just like the sign said and then 1/2 way through our breakfast we were told that we would be charged???
Comment from Hotel Management
4 Sep 2024 by Owner, Hotel Management
Thank you for taking the time to share your feedback about your recent dining experience, Dennis. We will review your feedback with our food and beverage team to ensure a better experience for future guests. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us again in the future to experience the improvements firsthand.
by A verified traveler
Posted 26 Aug 2024
The staff is excellent, but the property is old and needs to be refreshed.
The elevators are constantly broken. The elevator lights don't even light up to tell you which direction the elevator is going. The halls are dark and dingy.
The parking fee is ridiculously excessive, whereas other properties in the DTC provide free parking.
No room service. WTH.
Comment from Hotel Management
27 Aug 2024 by Owner, Hotel Management
Thank you for taking the time to share your feedback about your recent stay, Tiffany. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
