Ratings based on 523 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Yhe property was dated the beds old and the counters pealing. It was mostly clean but just felt ran down
Comment from Hotel Management
24 Sep 2024 by Hotel Management , Hotel Management
Dear Valerie, Thank you for your feedback regarding your recent stay. We’re glad to hear that the property was mostly clean, but we sincerely apologize for the dated condition of the beds and counters. Your comments about the overall feel of the property are important to us, and we will take them into consideration as we plan for updates and improvements. We appreciate your insights and hope you’ll consider staying at Extended Stay America again for a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
No extended stay amenities, no housekeeping even the lobby and hallways, dog fights in the hall. Comfy bed but should only warrant 1/2 price.
Comment from Hotel Management
22 Sep 2024 by Hotel Management, Hotel Management
Dear Jeff, Thank you for your feedback. We apologize for the issues you encountered during your stay, including the lack of extended stay amenities, housekeeping, and disturbances in the hallways. We’re glad to hear you found the bed comfortable but regret that the overall experience did not meet your expectations. We’ll be addressing these concerns with our team to ensure improvements are made. Your input is valuable, and we hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Sep 2024
Dirty room upon arrival, and fhe staff was very rude amd unfriendly right from the start. Which caused problems through my stay and it made the experience almost uncomfortable in a sense
Comment from Hotel Management
5 Sep 2024 by Hotel Management , Hotel Management
Dear Amanda, Thank you for your feedback. We're truly sorry to hear that your stay was uncomfortable due to the cleanliness and the behavior of our staff. This is not the standard of service we aim to provide, and we will be addressing these concerns with our team immediately to ensure a better experience for all our guests. Your comfort is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay. Sincerely,Hotel Management
by A verified traveler
Posted 22 Aug 2024
The room had a bad odor (urine)
Comment from Hotel Management
23 Aug 2024 by Hotel Management, Hotel Management
Dear Juana, Thank you for sharing your feedback. We sincerely apologize for falling short of providing a fresh and clean environment. The comfort and satisfaction of our guests are top priorities, and it is disappointing that your experience did not reflect our usual standards. Your comments have been shared with our housekeeping team to ensure this issue is addressed immediately. We are committed to making improvements and hope you will consider giving us another chance to provide you with a more comfortable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 22 Aug 2024
The room was filfthy, sheets were unclean/ stained, there was dried spilled liquid on the floors, paint was chipped and the desk was scratched up. My son took pictures and we made a formal complaint. We have stayed at this hotel chain before but never had any issues prior to this experience.
Comment from Hotel Management
22 Aug 2024 by Hotel Management , Hotel Management
Dear Rebecca, Thank you for your feedback. We sincerely apologize for the cleanliness issues and maintenance concerns you encountered in your room. This is not the standard we aim to provide, and we are deeply sorry for any discomfort caused. Your formal complaint and the photos will be reviewed as we address these issues with our housekeeping and maintenance teams. We appreciate your previous loyalty and regret that this experience did not reflect our usual standards. We hope to improve and better serve you in the future. Sincerely,Hotel Management
by A verified traveler
Posted 21 Aug 2024
Good hotel
by A verified traveler
Posted 21 Aug 2024 on Hotels
