Ratings based on 774 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The hotel looked very nice but our room needed cleaning. The AC vents were dirty , the shower still was dirty from the previous stay . Just overall needed cleaning. Luckily we came prepared to clean our own room.
by A verified traveler
Posted 23 Nov 2024
This hotel is clean, well maintained with great room. Easy to find, easy to reach other locations in the Aurora area. The staff members were friendly and willing to help. One morning at 445 I realized that I needed to iron a shirt before a meeting, so I went downstairs and told them what was going on. Within 5” I had an ironing set at my door. God people.
Comment from Hotel Management
23 Nov 2024 by General Manager , Hotel Management
Dear Kirk,Thank you for your amazing 5/5 review! We're thrilled to hear you enjoyed the cleanliness, location, and friendly service. It’s great to know we could assist you so quickly with the ironing set, and we're happy to have been able to help. We look forward to welcoming you back soon!Sincerely, Jess Quintana General Manager
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear William,Thank you for taking the time to rate your stay at Atwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel. We're thrilled to see that you've given us a top score! Even though you didn't leave a written comment, your 5-star rating speaks volumes about your experience with us. We're glad we could provide a stay that met your expectations. Your positive rating serves as a wonderful testament to our efforts. We hope to welcome you back soon and have the opportunity to provide you with another excellent stay.Warm Regards,Guest Relation ManagerAtwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel
by A verified traveler
Posted 21 Nov 2024
Liked: Clean, modern feel. Muted, neutral interior design, comfy bed.
Suggestions for improvements: None - it was great!
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Iska,Thank you so much for taking the time to leave us such a wonderful 5-star review. We are thrilled to hear that you enjoyed your stay with us and appreciated our modern, clean design and comfortable accommodations. It's always heartening to know that our efforts to provide an exceptional experience for our guests are appreciated.We strive to create a welcoming and relaxing environment for all our guests and your feedback validates our efforts. We look forward to welcoming you back to Atwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel the next time your travels bring you to Denver.Warm Regards,Guest Relation ManagerAtwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel
by A verified traveler
Posted 19 Nov 2024
Airport hotel that is a 10-15 minute shuttle ride from terminal. New building with nice facilities to include bar with light snacks in lobby. Lots of options for eating but nothing fancy (McD's, diners, brew pubs, BBQ). Area is burgeoning so plenty of construction which affects walkability.
Comment from Hotel Management
19 Nov 2024 by General Manager , Hotel Management
Dear Loretta,Thank you for the fantastic review! We're thrilled you enjoyed the convenience of the shuttle, our new facilities, and the lobby bar. It's great to hear you appreciated the dining options nearby, even with the construction in the area. We hope to welcome you back soon for another comfortable stay!Sincerely, Jess Quintana General Manager
by A verified traveler
Posted 18 Nov 2024
I was really impressed. The layout of the room was clever and the space used well. They had a humidifier in the room - I wished I had seen that sooner. Staff at check in and out were friendly and professional. Breakfast was decent. I’d be happy to stay here again.
Comment from Hotel Management
18 Nov 2024 by General Manager , Hotel Management
Dear Sarah,Thank you for the 5/5 rating and thoughtful review! We’re delighted to hear that you enjoyed the clever room layout and appreciated the added touch of the humidifier. It’s wonderful to know the staff made a positive impression and that breakfast met your expectations. We look forward to welcoming you back for another great stay!Sincerely, Jess Quintana General Manager
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager , Hotel Management
Dear Alison,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Jess Quintana General Manager
by A verified traveler
Posted 14 Nov 2024
This was the cleanest property i have stayed at. The rooms were amazing and the staff was super friendly
Comment from Hotel Management
15 Nov 2024 by General Manager , Hotel Management
Dear Trapper,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear you enjoyed the cleanliness, amazing rooms, and friendly staff. We look forward to welcoming you back for another wonderful stay!Sincerely, Jess Quintana General Manager
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Mary,Thank you for taking the time to rate your experience at Atwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel. We are thrilled to see that you gave us a 4-star rating. While we are glad that you enjoyed your stay, we would love to know more about your experience. Your insights can help us identify areas where we can improve to ensure we deliver an even better experience next time. We hope to welcome you back for another stay soon, where we will strive to make it a perfect 5-star experience.Warm Regards,Guest Relation ManagerAtwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel
by A verified traveler
Posted 12 Nov 2024
Courteous staff, very decent breakfast, gym was very clean, accommodations were great, there were soap, lotion, shampoo and hair conditioner dispenser which were clean and tidy. Availability of beverages throughout the day was fantastic! There was plenty of room to sit in the lobby and the loft and work. It was clean and inviting. The only reason I didn't give it a 4 was because there were an issue with the room vent which I brought up to the staff which will be communicated with the manager. They were very accommodating and gave me a new room even though I didn't ask for it as I was leaving the next day but nevertheless they really wanted to have happy customer so I appreciates that.
I would definitely stay there again.
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Mojgan,Thank you for taking the time to share your experience at Atwell Suites - Denver Airport Tower Road, an IHG Hotel. We are thrilled to hear that you enjoyed our courteous staff, breakfast, clean gym, and comfortable accommodations. We take pride in our cleanliness and amenities, which are designed to make every guest's stay as pleasant as possible. Your kind words about our staff's accommodating nature truly warm our hearts.We regret to hear about the vent issue you experienced in your room. We appreciate your patience and understanding in this matter. We are committed to continuously improving our services and your feedback is invaluable in this process. We look forward to welcoming you back in the future and strive to make your next stay even more enjoyable. Warm Regards,Guest Relation ManagerAtwell Suites - DENVER AIRPORT TOWER ROAD, an IHG Hotel
