Ratings based on 99 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rockport
Posted 14 Dec 2024
The beds were very hard and uncomfortable the light/exhaust fan in the bathroom was very loud and flickered. We actually extended our stay but move to a different motel in the area
Comment from Hotel Management
18 Dec 2024 by Brand Experience Team, Hotel Management
Hi Willis, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Natalie #Team6
by A verified traveler
Posted 11 Dec 2024
Worst experience ever!! I woke up around 3:00 to water dripping and just thought it was the faucet but at 5:00 when I got up the room was flooded I contacted the front desk and explain the room had 2 in of water on the floor and all of my stuff was wet they told me to contact Expedia who I booked the room through. Then I was told they would just refund my money to Expedia why didn't want that I didn't want that, I was exhausted and I had to wash and dry all of my wet belongings I asked him if they could just apply it to another night and move me to another room and they said they could not do that. And they offered no assistance with my stuff and didn't care that my room was completely flooded they all came and took pictures and turns out the people above me have left their water on but basically I ended up leaving that morning early with a bunch of wet belongings and no assistance in the hotel regarding my things or the fact that I was completely inconvenient and could not understand why they could refund the room but they couldn't apply it to another night so I could get some rest and dry my belongings. They just didn't care
Comment from Hotel Management
11 Dec 2024 by Brand Experience Team, Hotel Management
Hi Laura,We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. Lilith#Team6
by A verified traveler
Posted 16 Nov 2024
Wonderful friendly staff
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for rating your stay!!Maz K.#Team6
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Ladawna,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6
by A verified traveler from Woodbury
Posted 18 Oct 2024
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Nancy Y., Hotel Management
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Brand Experience Team, Hotel Management
Hi Frankie,Thank you for the excellent rating!! Maz K.#Team6
by A verified traveler
Posted 23 Sep 2024 on Hotels
Horrible! Bed wasn't much more than a cot, room stank and people being loud and slamming doors all night. Didnt sleep at all. Biggest waste of money ever.
Comment from Hotel Management
24 Sep 2024 by Brand Experience Team, Hotel Management
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 13 Sep 2024 on Hotels
Good nights sleep very clean good price
Comment from Hotel Management
16 Sep 2024 by Brand Experience Team, Hotel Management
Hi Steve, Thanks for your kind words and positive feedback. Hearing that you enjoyed your experience with us at Motel 6 truly delights us. Our priority is to provide exceptional service and create memorable experiences for our guests, and we are thrilled that we were able to meet your expectations. Your feedback means a lot to us, and we eagerly anticipate your next visit. If there is anything we can do to make your next experience even more enjoyable, please do not hesitate to let us know. Natalie #team6
