Ratings based on 184 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Cheap for a reason

Posted 14 Mar 2020 on Hotels
Very rundown and poorly maintained, lots of mould and very mouldy smelling - linen was fresh but the mouldy smell and general uncleanliness made it quite uncomfortable. Cheap, so to be expected.
Comment from Hotel Management
15 Mar 2020 by Nur, Hotel Management
Sincere Apologies, Maria! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Nur
2 out of 5
by A verified traveler

A beautiful place neglected

Posted 31 Jan 2020 on Hotels
Beautiful place but not maintained. Trash was overflowing. Room service plates were left outside the door for 2 days or more. Swimming pool did not have a working pump
Comment from Hotel Management
2 Feb 2020 by Joey, Hotel Management
Hi, Guat! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joey
5 out of 5
by A verified traveler from Ubud, Bali

Posted 8 Dec 2019
Huge room with large bathroom and shower, large closets, big flat TV, even had small kitchen! Very nice.
Comment from Hotel Management
9 Dec 2019 by Joey, Hotel Management
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon Regards, Joey
1 out of 5
by A verified traveler from Kuala Lumpur

Posted 23 May 2019
This property seems to be a front for money laundering. It’s well built but badly maintained. Do not bother visiting it even though it looks like a good deal at the given price point.
Comment from Hotel Management
24 May 2019 by Management, Hotel Management
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for your email, we are sorry about this condition and we will work hard to get better in the future. Thank you for your kindly attention. Best Regards,
4 out of 5
by A verified traveler

Posted 21 May 2019 on Wotif
Staff were excellent and a very peaceful location
Comment from Hotel Management
22 May 2019 by AnieS - Sales, Hotel Management
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for your email and hope can enjoy stay with us. Thank you for your kindly attention. Best Regard,
2 out of 5
by A verified traveler

Posted 11 May 2019
Comment from Hotel Management
13 May 2019 by Management, Hotel Management
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for stay with us. Best Regards
4 out of 5
by A verified traveler

Posted 3 May 2019 on Hotels
The hotel seems a little run down, the wallpaper in our hotel room was torn and there were many cracks in the wall. phone wasnt working in the hotel. the pool wasnt clean and the fruits from the trees kept dropping and hitting our sliding door which startled us at first. also made us not want to go out through the sliding door in fear of being hit by them. but despite this the room was really comfortable and the service was great, filled with many friendly staff. the local area is quiet and peaceful with a nice beach which was a 15 minute walk away. good for those that do not want to be in a heavily touristed area. cheap area too since the prices area twice/three times more expensive in kuta (heavily touristed areas). however its not a well lit place so we had to grab back to our hotel since we couldnt see where we were going. would come back here again because it was really comfortable for us and the staff were really friendly. not for those who have reallyhigh standards though
Comment from Hotel Management
9 May 2019 by AnieS - Sales, Hotel Management
Dear Pamela, Warmest greeting from Astana Pengembak Suite Thank you for your email and we are sorry with a slightly uncomfortable condition, but we will work hard to be better and hope you will stay again with us. Thank you for your kindly attention and have good day. Best Regards,
1 out of 5
by A verified traveler

Posted 30 Apr 2019
Comment from Hotel Management
9 May 2019 by Management, Hotel Management
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite Thank you for your kindly attention. Best Regards,
4 out of 5
by A verified traveler from Brisbane Australia

Posted 22 Apr 2019 on Wotif
it is nice close to all shops the room is nice cleaned everyday needs some repairs the swimming pool was not in order to be used the staff are very nice over al I liked it though I had no hot water n the unit I informed the staff but never fixed.
Comment from Hotel Management
25 Apr 2019 by AnieS _ Sales, Hotel Management
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite. Thank you for your email and stay with us hope you can enjoy also we can meet in the future. Thank you for your kindly attention. Best Regards,
4 out of 5
by A verified traveler

Posted 17 Apr 2019
Yummy breakfast. Lot's of option. A bit in the middle of no where
Comment from Hotel Management
25 Apr 2019 by AnieS _ Sales, Hotel Management
Dear Sir / Madam, Warmest greeting from Astana Pengembak Suite. Thank you for your email and stay with us, hope we can meet in the future with good condition more than before. Thank you for your kindly attention. Best Regards,
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