Ratings based on 367 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melbourne
Posted 6 Nov 2024
We really enjoyed our time at the property. The staff were very friendly and helpful, the breakfast had plenty of options, the rooms were spacious and the property was very pretty.
But a word of warning, the beds are extremely hard. I have hip issues and my husband has back issues and the bed was too hard for us and we suffered from a lack of sleep. A new bed was installed in our room during our stay and was even harder than the original bed. (the hotel received new beds for all the rooms). I wish we could say we would come again, but we could not afford spending another stay with the aches and pains we endured and the sleeplessness. Seriously, there was absolutely no give at all in the beds and we have slept on many hard beds but this was the hardest we have encountered.
If you like hard beds, well this property is a great place to stay.
by A verified traveler
Posted 6 Jul 2024
We stayed at the Taksu Sumar for 19 days and found this hotel to be excellent.
The staff were first class and we could not fault them in any way they were attentive to our needs and I can honestly say after travelling to many places in the world the Taku Sunar hotel takes out first prize
We miss your smiles and we look forward to our next visit.
The room was comfortable and quiet.
All in All a great holiday experience.
Comment from Hotel Management
8 Jul 2024 by Ndang Mulyadi, Hotel Management
Dear Alan,Warmest Greetings from Taksu Sanur Hotel!Thank you so much for your wonderful review and for choosing to stay at Taksu Sanur Hotel for 19 days. We are thrilled to hear that you had an excellent experience and found our staff to be first-class. Your kind words about our attentiveness and hospitality mean a lot to us. We are delighted that you had a comfortable and quiet stay, and that we could contribute to a great holiday experience for you. We already miss your smiles as well and look forward to welcoming you back on your next visit. Warm regards,Ndang MulyadiGeneral Manager
by A verified traveler
Posted 29 Jun 2024
We loved the small feel of the place and its locations. And we especially liked the pool. Breakfast was good too. Good location for things close by as well as doing day trips. Somewhere to hang wet clothes would have been nice in rooms without balcony.
by A verified traveler
Posted 28 Jun 2024
The room is nice.
by A verified traveler
Posted 28 Jun 2024
The room was nice.
by A verified traveler
Posted 10 Jun 2024
Don’t recommend this property , we spent a month travelling all over Indonesia and this was our least favourite property. Room was right beside restaurant with live band , toilet was broken, door lock did not work consistently. We were stuck for 5 nights wish Expedia could have helped us out And moved to different location. Staff was friendly but unable/unwilling to assist with room. Very small dining facility often waits for the lacklustre breakfast, only 16 chairs around the pool so if you don’t camp at 06:30 you are out of luck. Do yourself a favour and stay in Nusa Dua or Kuta.
Comment from Hotel Management
11 Jun 2024 by Ndang, Hotel Management
Dear Andrew,Warmest Greetings from Taksu Sanur Hotel!Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience at Taksu Sanur Hotel did not meet your expectations. We sincerely apologize for the issues you encountered with the room, facilities, and service. We strive to provide the best experience for our guests, and we regret that we fell short during your stay. Your comments have been shared with our team to ensure improvements are made. We appreciate your kind words about our staff and will work on better assisting our guests in the future.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience.Warm regards,Ndang MulyadiGeneral Manager
by A verified traveler
Lovely stay , would definitely recommend!
Posted 29 May 2024 on HotelsStaff are so friendly and always make sure you have anything you need
Included buffet breakfast had lots of options , meats , cheeses, hot sausages and options of made to order eggs. Fruits, pastries and rice, noodle and hot/cold drinks. Great value.
Massage package excellent
Rooms very well equipped, ate in the restaurant for dinner and good portion sizes , hot and tasty.
Lovely pool area and nice decor.
Thank you so much to every member of staff who made our stay so enjoyable!
by A verified traveler
Posted 20 May 2024
Excellent location and close to the beach! I rented a bike from hotel. Clean rooms and property! Food was excellent! Staff were excellent and very accommodating! Stop looking and stay here. Seriously. I would definitely choose this place time and time again.
by A verified traveler
Posted 20 May 2024
Great hotel especially for this price range! The staff is exceptional and the proper very clean as well as the rooms. My room was spacious and very clean. The food is also delicious. I would definitely stay here again. It would be hard to beat this place!
by A verified traveler
Posted 8 May 2024 on Wotif
Good location, close to restaurants and walking distance to beach. Bed was too hard.
