Ratings based on 99 Verified Reviews

4.1 out of 5
80% of guests recommend
3.8 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Sanur, bali

Posted 9 Aug 2019
We booked the 2 bedroom family unit at Puri Maharani for 3 nights. We arrived in the evening with two sleeping children. The condition of this room made it the worst hotel we have ever stayed at. Everything we touched was broken or falling apart, the sink, shelf, toilet, the bed frame was falling over and propped against the wall which was crumbling and had an inch thick of dirt and dust and bugs. My son was afraid to sleep in the bed as it seemed ready to fall over. In the morning I couldn’t take a shower because the shower was so dirty I didn’t dare step into it. I thought, ok I’ll just wash the bugs out of the tub and take a bath. The drain didn’t work, so no bath either. The towels and sheets were at least 10 years old with many stains, there was no toilet paper at all, the front door didn’t lock properly and several large cracks were allowing bugs into the room. We left immediately in the morning and the employees refused to give us a refund. They smiled broadly as we left, I’m sure they were surprised we actually stayed for 1 whole night. I do believe that this is their business model, put zero effort into upkeep and just watch people leave and pocket the money.
Comment from Hotel Management
14 Aug 2019 by Cici, Hotel Management
Dear, Mr Bona Thank you for your comment , We are sorry if you and family unhappy. When I meet you in the morning at the lobby, You tell us at the front desk, that you change your plan , And we didn't know you have problem with the room, and we can't solve it to change to another room. Once again thank you for your information to let us know, we will work hard for that problems. Best regards Best regards
4 out of 5
by A verified traveler

Posted 16 Apr 2019 on Ebookers
Comment from Hotel Management
4 May 2019 by cici, Hotel Management
Dear, Valued Guest Thank you for your good comment for us. We hope you will come back and stay again with us. best regards Cici
3 out of 5
by A verified traveler

Posted 18 Dec 2018
Nice environment
Comment from Hotel Management
19 Dec 2018 by Cici, Hotel Management
Dear, Valued Guest Thank you for your stay and nice comment. We hope you will come again and stay with us. Best regards Cici
4 out of 5
by A verified traveler

Relax

Posted 2 Nov 2018 on Hotels
Beautiful resort for relaxing
Comment from Hotel Management
8 Nov 2018 by Cici, Hotel Management
Dear, Danielle Thank you for your great review and we hope you will come again and stay with us. Best regards Cici
4 out of 5
by A verified traveler

Posted 14 Aug 2018
Comment from Hotel Management
16 Aug 2018 by Cici, Hotel Management
Dear, Valued Guest Thank you for your stay with us, and we hope you will come again for your next holiday. Best regards Cici
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Great Hotel

Posted 16 Apr 2018 on Hotels
Staff is very nice.
Comment from Hotel Management
26 Apr 2018 by Cici, Hotel Management
Dear, Valued Guest Thank you for your stay with us and we hope you will come again for your next holiday. Best reagards Cici
3 out of 5
by Tomasz

Very old, poor bathrooms

Posted 17 Sep 2017 on Hotels
Does not deserve 4-star rating in my book. The "balinese style" is a translation for very old construction, especially in the bathroom. Bathroom / bathtub is very old, with mold on shower curtain. Does not have a real shower (waist level). we were so dissappointed that we asked to switch rooms, but other rooms were no better! Also, towels were very old-looking with visible stains. the room itself (not the bathroom) was good. WiFi and A/C were great. pool area and breakfast were also great. Staff were really nice and helpful, but nothing can compensate for the bathroom.
Comment from Hotel Management
7 Nov 2017 by cici, Hotel Management
Dear, Tomasz Thank you for your information about our room's conditions , Our Balinese style is traditional door and decorations, if you prefer a modern room please book another room, we have also a modern style. We will work hard for your information to us. Best regards Cici
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place but Hotel needs repairs.

Posted 5 Jun 2017
Pros: Hotel was peaceful and the garden was well looked after.
Cons: Clean the rooms properly, provide water for your guest especially if you can't drink the water. I expected a mosquito net or at least candles
Location: I had to have a taxi called for most of my time in the hotel.
The hotel was beautiful but needed some repairs, my sink leaked, the shower walls and ceiling did not look clean, I had to call to get toilet paper and clean towels. We had mosquitoes, ants and small lizards in the room. On my third day in the hotel my daughter and I slipped on the wet slippery steps and got injured. The next morning a sign was put up.
Comment from Hotel Management
13 Jun 2017 by Cici, Hotel Management
Dear, Valued Guest Thank you for your stay with us. Our location is 10 minutes to the beach and city. We provided free shuttle service four times daily, and the last pick up is at 16.30 pm, after that you can use taxi and cost around IDR. 50.000 . We are sorry for the sign not put it on the right place, and we put it back on the stairs. If you come for the next time please ask for ground floor room, if you prefer to have it. Thank you and best regards Cici
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Value for money

Posted 25 Apr 2017
Friendly staff,and helpful.always willing to be of help
Comment from Hotel Management
1 May 2017 by Cici, Hotel Management
Dear, George Thank you for your great comment, and we hope you will come again for your next holiday at our place.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice and quiet, friendly staff

Posted 4 Jan 2017
We really liked the free shuttle service to the beach/town. We also enjoyed the good food that would be delivered to the room (upon request) without extra charge. Occasionally we had mosquitoes in the room.
Comment from Hotel Management
27 Jan 2017 by Cici (om@purimaharani.com), Hotel Management
Dear, Valued guest Thank you for your nice comment, we provide free shuttle four times daily to Sanur beach and city. We hope you will come again and stay again with us. Best regards Cici
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