Ratings based on 467 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
The staff were lovely and accommodating. The room was amazing, clean and large. The pools and facilities were excellent.
Comment from Hotel Management
14 Nov 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay and appreciated our staff, rooms, and facilities. We hope to welcome you back again soon!Best Regards
by A verified traveler
Posted 1 Nov 2024
Great family friendly hotel. Rooms are huge, staff are amazing & friendly. Our housekeeping staff did many different towel animals each day which the kids loved & also played some elf on the shelf style pranks with their other soft toys, which was also a hit to come back to each day.
Good large pool & decent sized water slide & kids pool area with a small playground. Various games in kids club, a PS4, small indoor area for toddlers.
Hotel is older but clean & looks to be going through a refurb in small stages. Pillows aren't great, tv reception is poor & the air conditioning works well but being an older style unit developed a strong musty type smell that got progressively worse.
Overall, a reasonably priced, family friendly hotel that shouldn't be confused for a 5 star property.
Location is a 5 minute walk to main street, another 10 mins to beach & another 10 mins to markets & Icon shopping centre. Plenty of cheap transport options via hotel as well as free shuttle bus.
Comment from Hotel Management
4 Nov 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your detailed review! We’re delighted to hear that your family enjoyed the spacious rooms, friendly staff, and the fun surprises from housekeeping. It’s great to know the kids enjoyed the pool, kids club, and activities. We appreciate your feedback on the pillows, TV, and air conditioning, and we’re continuously working on updates to improve our guests' experience. We look forward to welcoming you back on your next visit!Best Regards,
by A verified traveler
Posted 1 Nov 2024
Resort was great, kids pool and slide kept kids happy but there were still activities in adults pool. Always fresh, clean towels available.
Having to remember breakfast vouchers was only annoying.
Comment from Hotel Management
4 Nov 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear your family enjoyed the pools and activities, and that the fresh towels were a plus. We’ll consider your feedback about the breakfast vouchers to improve the experience. Hope to welcome you back soon!Best Regards,
by A verified traveler
Posted 31 Oct 2024
Starting to show its age now. Staff are still lovely.
Comment from Hotel Management
4 Nov 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed our staff’s hospitality. We’ll keep your comments in mind as we continue working to keep our property at its best.Best Regards,
by A verified traveler
Posted 31 Oct 2024
Excellent property. Rooms are massive and well appointed. Every thing and more that you could possibly need. Kids club was fantastic, kids loved the activities and being able to rejoin us when they wanted. Pool is lovely and lots of space. Bar was great. Area is quiet around hotel but only 10 min walk to lots of dining options.
Comment from Hotel Management
4 Nov 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear you enjoyed the spacious rooms, kids club, and pool. It’s great that the location suited your family. We hope to welcome you back soon!Best Regards,
by A verified traveler
Posted 17 Oct 2024
Loved it
Comment from Hotel Management
19 Oct 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your feedback! We're so glad you loved your stay! We hope to see you again soon!Best Regards,
by A verified traveler
Posted 13 Oct 2024
The pool areas, reception etc were lovely, food was good. Rooms were large - living and bedrooms. The bathrooms were tiny and made it really awkward when trying to bathe children or move around in which was unusual given the size of the rest of the spaces. They also both hand lingering smells in them. Location was ok but nothing to rave about given its away from the beach area.
Comment from Hotel Management
14 Oct 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your feedback! We're glad you enjoyed the pool, reception areas, and the spacious rooms. We appreciate your comments about the bathroom size. We hope to welcome you back soonest!Best Regards,
by A verified traveler
Posted 20 Sep 2024
Very good to stay and would recommend
Comment from Hotel Management
30 Sep 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your recommendation! We're delighted to hear you had a great stay and hope to welcome you back again soon!Best Regards
by A verified traveler
Posted 14 Sep 2024
by A verified traveler from Pyrmont
Posted 9 Sep 2024
Room was terrible and very dark. Paid for an upgrade and this was better. Room upgrade not offered even though room was available. Staff pleasant and tried to be attentive but language barrier was an issue.
Comment from Hotel Management
9 Sep 2024 by General Manager, Prime Plaza Suites Sanur, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues with your initial booking of 1 bedroom and the language barrier. We're glad the upgrade improved your stay and appreciate your kind words about our staff. We'll work on improving communication and ensuring a smoother experience in the future.Best Regards,
