Ratings based on 598 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Anna, Hotel Management
Dear Margriet.,Thank you for taking the time to leave us a positive rating! We’re thrilled to know that you enjoyed your stay at Mercure Bali Sanur Resort. Your satisfaction is our top priority, and we’re glad to see that reflected in your rating.If you have any feedback or if there’s anything we can do to enhance your next visit, please don’t hesitate to reach out. We look forward to welcoming you back soon!Warm regards,AnnaGuest Experience
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Anna, Hotel Management
Dear Carol Joy,Thank you so much for your wonderful review! We’re thrilled to hear you had such a great stay with us. It’s our goal to provide a comfortable and memorable experience, and your kind words truly mean a lot to our team.We hope to welcome you back soon for another enjoyable visit!Warm regards,AnnaGuest Experience
by A verified traveler
Posted 29 Sep 2024
Fantastic place to stay and the staff are very friendly and nothing is too much bother also very quiet but only a minute or two to walk to the local bars and restaurants
Comment from Hotel Management
1 Oct 2024 by Anna, Hotel Management
Dear George,Warmest Greetings From Mercure Resort Bali Sanur Thank you so much for your wonderful review! We’re thrilled to hear you had such a great stay with us. It’s our goal to provide a comfortable and memorable experience, and your kind words truly mean a lot to our team.We hope to welcome you back soon for another enjoyable visit!Warmest Regards,AnnaGuest Experience
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Dayu Purba, Hotel Management
Dear Marianne,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your rating of your recent stay with us. I’m genuinely sorry to see that your experience did not meet your expectations.We value all guest feedback and would appreciate any specific comments you might have about what could have been improved during your stay. Your insights are important to us as we strive to enhance our services and ensure a better experience for all our guests.If you’d like to provide more details or if there’s anything else I can assist you with, please feel free to reach out to me directly.Thank you for your time and for choosing to stay with us.With Kindest Regards,Dayu PurbaGuest Experience Manager
by A verified traveler
Posted 22 Aug 2024
Nice place, friendly staff will do anything for you, close to good restaurants, beach at yoir door step.
Comment from Hotel Management
23 Aug 2024 by Dayu Purba, Hotel Management
Dear Jennifer,Warmest greetings from Mercure Bali Sanur Resort.Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and appreciated our friendly staff, convenient location, and proximity to great restaurants and the beach.It was our pleasure to have you with us, and we hope to welcome you back for another memorable stay in the future.With Kindest Regards,Dayu PurbaGuest Experience Manager
by A verified traveler
Posted 21 Aug 2024
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Comment from Hotel Management
23 Aug 2024 by Eka, Hotel Management
Dear Sue,Warmest Greetings from Mercure Bali Sanur Resort.We are delighted to know that you were enjoyed your staying with us. Your feedback is a value to keep continue deliever a superior service for every guest. We do hope that you give us opportunity to serve you again in your next holiday.Thank you very much and looking forward to welcoming you back again at our resort.Sincerely,Eka handayaniOperation Manager
by A verified traveler
Posted 6 Aug 2024
I booked our stay here because of its great location on the beach and its good price. I was worried after reading a couple of negative reviews but i was so pleasantly surprised! Im really fussy about where i stay, normally staying at Tandjung Sari or the Hyatt, but i would definitely stay at the Mercure again. We were upgraded to an Executive room close to the pool and restaurant, buffet breakfast was good and plentiful, pools are lovely and the staff really friendly and helpful.
Comment from Hotel Management
6 Aug 2024 by Dayu Purba, Hotel Management
Dear Dianne,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your wonderful review! We are delighted to hear that you chose to stay with us for our great location on the beach and good price, and that you were pleasantly surprised by your experience. It's fantastic to know that despite your high standards, you enjoyed your stay, especially with the upgrade to an Executive room close to the pool and restaurant. We're pleased you found our buffet breakfast plentiful, loved our pools, and appreciated our friendly and helpful staff. We look forward to welcoming you back to the Mercure again for another enjoyable experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
by A verified traveler
Posted 18 Jul 2024 on Ebookers
Lovely hotel.
Comment from Hotel Management
20 Jul 2024 by Dayu Purba, Hotel Management
Dear Nicola,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your wonderful feedback and for giving us a 5-star rating!We are delighted to hear that you enjoyed your stay at our resort. Your kind words are a great encouragement to our team, and we are thrilled that we could provide you with a memorable experience.We look forward to welcoming you back in the future for another memorable experience.With Kindest Reagards,Dayu PurbaGuest Experience manager
by A verified traveler
Posted 4 Jul 2024 on Ebookers
Lovely place, relaxing and close to the beach. Great pool. Staff friendly and efficient.
Comment from Hotel Management
5 Jul 2024 by Dayu Purba, Hotel Management
Dear Nicola,Warmest greetings from Mercure Bali Sanur Resort.Thank you so much for your lovely feedback! We’re thrilled to hear that you found our place relaxing, close to the beach, and enjoyed our great pool. It’s also wonderful to know that our staff were friendly and efficient during your stay.We appreciate your kind words and hope to welcome you back for another relaxing experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
by A verified traveler
Posted 25 Jun 2024
Good beach front location but a fair distance to the main shopping and dining area. Rooms are clean but very tired. Staff are happy and friendly but communication at the reception desk could be improved.
Comment from Hotel Management
26 Jun 2024 by Dayu Purba, Hotel Management
Dear Lewis,Warmest greetings from Mercure Bali Sanur Resort.Thank you for sharing your feedback with us. We're glad you appreciated our beachfront location and the friendliness of our staff. Your comments about our rooms and reception communication are noted, and we apologize for any inconvenience caused. We continuously strive to improve our services and facilities to better meet our guests' expectations. We hope you will consider staying with us again in the future so we can provide you with an enhanced experience.With Kindest Regards,Dayu PurbaGuest Experience Manager
