Ratings based on 325 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Perth
Posted 5 Jan 2020 on Wotif
I didn’t like anything about this hotel.
The room was very old and smelly. The tiles in the bathroom were black with mildew. The WiFi wasn't accessible in the room and only barely there near the restaurant or in reception.
We booked a king bed and were given a room with two singles
Comment from Hotel Management
12 Jan 2020 by agus, Hotel Management
Thank you for your comment,we have improved as your mentioned. Hope to see you in near future and we will give our best services.
by A verified traveler
Posted 31 Aug 2019 on Hotels
Great economical accommodation, perfect for the price.
Comment from Hotel Management
1 Sep 2019 by AGUS, Hotel Management
Thank you for your review and looking forward to see you again
by A verified traveler
Great Stay at Mentari Sanur!
Posted 4 Jul 2019 on HotelsI had such a wonderful time at Mentari Sanur Hotel! I stayed 6 nights, and I was sooo thankful for the peaceful environment inside the hotel, as the beach area is quite festive. The garden area inside the hotel is beautiful and the pool is great! Also, the room was quite large and the balcony was so pleasant. All the staff I met were very polite, helpful and professional.
Comment from Hotel Management
7 Jul 2019 by Agus, Hotel Management
Thank you for your comment, Hope to see you in near future and we will give our best services.
by A verified traveler
Posted 3 Jun 2019
Comment from Hotel Management
10 Jun 2019 by Agus, Hotel Management
Thank you for your comment, we have improved as your mentioned. Hope to see you in near future and we will give our best services.
by A verified traveler
Posted 28 May 2019 on Hotels
Yes if so oke😁
Comment from Hotel Management
10 Jun 2019 by Agus, Hotel Management
Thank you for your review and looking forward to see you again
by A verified traveler
Posted 2 Jan 2019
Horrible food at the restaurant. Took two days to talk to a manager to get 50% off food that wasn’t eatable.
Comment from Hotel Management
9 Jan 2019 by Putu Karniti, Hotel Management
Thank you for your comment, really sorry for uncomfortable services, we will improve and hope can served you better in near future.
by A verified traveler from Lakes Entrance
Posted 26 Aug 2018 on Hotels
A lovely facility with beautiful gardens and friendly staff. Just watch out for the lady pushing to give you a massage, she can be quite in your face about it. Otherwise the rest of the staff were all lovely. Short walk to the beach, very comfortable accommodation, the biggest bed we’ve ever seen and a beautiful pool
Comment from Hotel Management
27 Aug 2018 by Putu Karniti, Hotel Management
Thank you and we are looking forward to see you in near future.
by A verified traveler
Posted 18 Jun 2018 on Hotels
Comment from Hotel Management
19 Jun 2018 by Putu Karniti, Hotel Management
Thank you for staying with us and see you in near future
by A verified traveler
Posted 2 May 2018 on Hotels
Amazing place
Comment from Hotel Management
7 May 2018 by Putu Karniti, Hotel Management
Thank you and looking forward to serve you in near future
by Ivan
First Stay at a Sanur Area hotel.
Posted 21 Jun 2017 on HotelsIt was the price we paid for. Not high class. Not low class.
Could have been better equipped, but adequate.
Meals could have been more varied, but adequate - just don't stay there for too many days.
Was given an 'upgraded' room when we asked for a king-sized bed, but it was on the 2nd floor (think long flight of steps - no lift - knee problem) and there was not internet access there.
So asked to changed back to a ground floor room where we were originally given.
Internet yes - limited. Room quite dim and no kettle for boiling water, but as I said, adequate.
Comment from Hotel Management
11 Feb 2019 by Sulistyani , Hotel Management
Thank you and looking forward to serve you in near future
